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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is in rough shape. Provided breakfast is a joke. A muffin and hot water. It’s inexpensive, so you get what you pay for. The room was clean enough, but shower rod was broken and hangin down.
Business response:
Dear Eric, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our clean room, please a... read more
My partner and I stayed here for the week, it’s easier since my work is 15mins away from the hotel. The staff are nice. Breakfast is limited. The Queen room is nice, especially I love the kitchen unfortunately they didn’t have enough pan all for the guest. But it’s okay. Also, the fridge is big so we can put our food. Will be staying at this hotel sometime soon.
Staff was friendly and helpful
Business response:
Dear Laraine, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
Upon arrival the lobby smelled of marijuana and when I got off the elevator to go to my room it smelled musty and of urine. Luckily my room did not smell. The room was cozy but very outdated. There were also no shampoo, conditioner or lotions in the room - had to wash my hair with soap (not the best but better than nothing). The room was clean and the bed was comfortable. It was an average place to stay for a single night in Pleasanton and was affordable.
Business response:
Dear Shannon, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for your issues with the cleanliness and in-room amenities during your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the ... read more
The girl who checked me in was excellent customer friendly very helpful. But when I went to bed and pulled the sheets down there was a Kleenex there Needless to say I slept on top of the covers And the bathroom trash was not empty But since I had to leave at 3 in the morning I let it go we were to tired and had to be at hospital by 4 am. Will not be staying there again.
Business response:
Dear Richard, Thank you for staying with us. It is nice to read that we met most of your expectations and that you liked our hospitality. We are glad we could make you feel welcome and cared for, especially when a hospital visit is involved. However, we apologize for any items that may have been overlooked in the preparation of your room. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We appreciate your review and hope you will consider giving us another chance in the future; ... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,150 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.