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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok The room was clean, but had an odd smell. The lobby’s floor needed a good scrubbing- we were there three days and it never looked as if it had been mopped. The door leading to the pool was broken so I guess people walked around the building to get there. Breakfast consisted of coffee/tea and instant oatmeal and granola bars. It was ok if you’re planning to cook, otherwise, not so much.
Business response:
Dear Susan, Thank you for taking the time to evaluate our hotel. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Comfortable place for a quick stay Comfortable place to stay for a one-night business trip. Refrigerator was a bit noisy but not enough to keep me from sleeping. Overall, it's an economical and comfy place for a quick one-night visit to my office.
Was noise and dirty
Business response:
Dear Jorge, Thank you for taking the time to review your recent stay at our hotel. We apologize for the noise and cleanliness issues you experienced while with us. Ensuring a peaceful and clean environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of your expectations. Your feedback is valuable to us, and we will address these concerns with our team to make improvements and prevent similar issues from occurring in the future. Thank you for being so understanding, and we apolog... read more
I did not enjoy my stay. due to my first room still being dirty when I went in had to get a different room, the elevator smelt like dog urine due to pets are allowed to be there. Also limited breakfast options and lots of odd smells in the hallways do to everyone cooking in their rooms.
Business response:
Dear Stephani, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and welcome you back the nex... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.