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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place came to our rescue at a difficult time. The staff were the shining stars. They were completely full which stretches resources, yet the staff were on top of things, and really made us feel like family. Having a pool was a great feature with kids. No place is perfect, but when the staff is amazing, nothing else really matters.
Property is in rough shape, but room was fairly clean.
Business response:
Dear Eric, Thank you for your feedback. We appreciate your recognition of our efforts to maintain cleanliness in our rooms. We apologize for any inconvenience caused by the condition of the property. Rest assured, we are continuously working to improve and address any issues with the property's upkeep. Your comments will be shared with our team to ensure a better experience for all our guests in the future. We hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Management
Just ok. Bed not comfortable. Possible bed bugs. Got bit. No breakfast available.
Business response:
Dear Maria, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Bed felt like it had bugs on it lots of crumbs
Business response:
Dear Robert, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
This phone in my room does not worked. I have brought over some tools to see if I can get the plug fixed. It would be very helpful to have a phone in my room that works.
Business response:
Dear David, Thank you so much for this honest review. We have noted your feedback about the faulty phone in your room and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,150 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.