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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Joe, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Muy buen Hotel Muy bonito hotel, pero habia areas con un mal olor, habitaciones limpias, no hay utensilios de cocina y hay que estar solicitandolos a recepcion.Como sugerencia los empleados de recepcion deben ser bilingues.
Business response:
Alfonso, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your spotless room. However, we regret the odor you encountered while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Thank you also for your feedback, and we hope you will choose to stay with us again. Sincerely, Hotel Management
ask for 2 more pillows as my wife had shoulder surgery. could not get, no more pillows. drain in bath room clog. running slow had to turn water on, then off, till water drain. back door to hotel would not take key to open at night. had to walk to front to get in. check in on Monday and out on Sunday door was still not fix. You have a problem with management.
Business response:
Jerry, thank you for being our guest. We regret we were not able to provide you with extra pillows and are sorry for the issues you faced in your bathroom. We have shared your concerns with the maintenance team so that they can take the necessary actions. We also apologize for the issues you faced with the key card. We have shared your concerns with our brand leaders in an effort to improve our service delivery. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a ... read more
Cleanliness, easy access but wish there was more around to do
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Room was big. Comfortable bed. Not loud. No ice machine. Have to make your own ice so it’s not convenient.
Business response:
Dana, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable accommodations. We appreciate your feedback and hope to welcome you back again soon. Sincerely, Hotel Management
no phone or tv remote in room. staff brought some in, which were not working, so they brought more that did work
Business response:
Thank you for your review. We are sorry for the issues you had in your suite, but we are glad it was resolved to your satisfaction. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,152 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.