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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So so Dirty towels in the bathroom along with used bar of soap. lobby well as room had a vet unpleasant smell.
Business response:
Jerome, thank you for being our guest. We are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
No water glasses in the kitchen. You could not watch the t. V. From your bed. Miss-leading when they advertised that breakfast was included. Definitely not a place that I would stay at again.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Extended Stay allows pets, which is the main reason I have used the property several times this year. Amenities are few. No bedding on pull-out sofa. No dishes in cabinets. Everything must be requested through front desk, including extra blankets. (Was told we could only have one extra) Only one luggage cart available on our arrival, but it was in use. Area outside back door dirty with cigarette butts. Arrangements were made to give key to second guest, but when guest arrived at 2:30 a.m. the front desk clerk "knew nothing."... read more
Business response:
Bryan, thank you for choosing us. Although you liked our hotel’s pet-friendliness, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. Also, we are sorry you did not like our hotel policies. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future.... read more
Request for non smoking room was not completed by Lynn, but was given when I arrived for check in. Noisy, people up late yelling. No fruit or coffee at breakfast. Only carbohydrates.
Business response:
Christian, thank you for taking the time to share a review of your stay with us. We were pleased to read you enjoyed your overall stay but apologize for any inconveniences that you experienced. We truly appreciate your feedback and will share it with our team to make any necessary adjustments. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Close to fairgrounds, business, restaurants & shopping.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're happy to know you loved our prime location close to several places and that you had a pleasant time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Liked the location, property was nice, room was nice.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know our location worked well for you and that you liked your well-appointed room. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Tv remote didn't work and some channels had no signal. Other then that it's a great place to stay and very comfortable.
Business response:
Matt, thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon. Sincerely, Hotel Management
Cheap rooms, close to public transportation good restaurants within short drive
Business response:
Don, thank you for sharing the details of your stay at our hotel. We are glad you enjoyed your stay and that you found our location perfect for your plans. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,249 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.