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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone not on desk at times needed information . Was a brief visit so did not have high expectations and everything was fine fir yurpise z. Staff were friendly
Business response:
Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. Yourfeedback has been shared with the front office team. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Good central location for us. Pool was closed no smoking rooms and hallway reeks of cigarette smoke. At one time smelled like someone was smoking pot.
Business response:
Dear Guest, thank you for allowing us to host your trip to the area and for the valued feedback.We areso sorry for the inconvenience you experienced due to the smoke smellthroughout your visit. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel.Please call us ahead of time and our staff will be happy to confirm what amenities are available for yo... read more
Room was updated. Everything very clean. Staff was friendly
Business response:
Thank you for the generous review of the Extended Stay America. We are glad you enjoyed our well-kept hotel and that you were impressed with our courteous associates. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Even tough Expedia didn't list a choice they reserved a Smoking Room, and all the non-smoking rooms were already booked.
Business response:
Thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience it caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
The rooms were very spacious and plenty of parking. The person above me woke me up every morning at 5. I guess the floor/ceilings are thin because it sounded like a herd of elephants above me. The exercise room had an "out of order" sign on it the entire time and the free grab and go breakfast was pathetic.
Business response:
Thank you for staying with us and reviewing your experience. It's nice to read you liked your room and had an overall pleasant visit. However, we are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Miguel, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was a good place to stay and the rooms were well equipped.
Business response:
Thank you for your feedback of Extended Stay America. We are glad you liked your well-appointed room, and that you had a great stay with us. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
This hotel is in really bad condition. The rooms are in very bad shape. From the bed to walls, carpeting, shower, etc. I asked for another room and they are all the same. I was better off sleeping in my car. Probably contracted a sickness sleeping in the bed. Also smells like smoke everywhere.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for not living up to your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. Also, we have shared your feedback regarding cleanliness with the housekeeping team to deep clean every room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,205 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.