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Extended Stay America - Portland - Beaverton
- Hotels
- Beaverton, OR
About this business
Location details
875 SW 158th Ave., Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad housekeeping Got to room and it wasn’t clean..housekeeping must’ve skipped it as per front desk..for another room that one was clean then upon checkout noticed condom I’m trashy can..so was not completely cleaned by housekeeping..would not stay there again
Business response:
Dear Blanca, Thank you for staying with us. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again, and we wish you all the best for your future travels.Sincerely,Hotel Management
The room smelled terrible, smoke smoke smoke. Hair on the toilet top. I got lost at night because i have new phone but I didn’t have internet on the new phone, so i was using my old phone for gps. But because I couldn’t open my app on the new one I didn’t get the right address. Whit four properties around there I stopped on the three first and they were not my hotel, so I asked help to the front desk on the last one, the lady was really nice, she called to the another properties to look for my reservation and they say I don’... read more
Business response:
Dear Adeiana, Thank you for staying with us and sharing your review. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly... read more
They advertise breakfast, but you only get snacks.
Business response:
Dear Sochil, Thank you for being our guest. We regret you were not happy with the overall time here. The complimentary breakfast did not meet your expectations, and the remarks about the same are shared with our brand leaders for any improvement. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
The hotel smelled like fish. The staff we're supposed to help us open our locked by them window & bring some air fresher but never showed up. And it was very dirty in the hotel
Business response:
Dear Faith, Thank you for staying with us and sharing your review. We apologize for not meeting our promise of providing clean and fresh accommodations. We have promptly informed our housekeeping team about your experience, and they will take appropriate action. We are especially sorry if you reported an issue and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver.Sincerely,Hotel Management
Only one person working, had to wait in lobby over 10 minutes to check in since she was away helping customer in a room. Bathroom the tub faucet didn’t go all the way to wall, 2”of just pipe.
Business response:
Dear Eileen, Thank you for your recent visit and review. We are sorry you had to wait for someone to attend to you during your check-in. Also, we regret any disappointment you had with the bathroom. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you. We are grateful for the feedback that helps us improve, and we hope you will reconsider and stay with us again the next time you are in the area... read more
Stinky Refrigerator didn’t work and it smelled horrible in the room. Tried to watch tv and the cable wasn’t working. Called the front desk to ask for help. The girl said she would call the cable company and call us back. Never heard a thing back! It was gross and not worth it.
Business response:
Dear Evan, Thank you for reviewing our hotel. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. We will share your feedback with our team to understand what happened and correct our process to ensure a better experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton
How is Extended Stay America - Portland - Beaverton rated?
Extended Stay America - Portland - Beaverton has a 3.3 star rating with 2,274 reviews.
When is Extended Stay America - Portland - Beaverton open?
Extended Stay America - Portland - Beaverton is open now. It will close tomorrow at 12:00 a.m.