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Extended Stay America - Portland - Beaverton
- Hotels
- Beaverton, OR
About this business
Location details
875 SW 158th Ave., Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We couldn’t even check in because Wi-Fi was down? Said there was no way to tell what rooms were occupied? How is this even possible? Had to sleep in my truck in parking lot. I don’t see how they didn’t have this info on a non internet computer. Never will even try this place again.
Business response:
Dear John, We sincerely apologize for the frustrations caused by the technical issues upon your arrival, and we are sorry for not being able to accommodate you. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for letting you down. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,H... read more
L
Check-in was incredibly slow. Person was pleasant, but it was a long wait while she talked on the phone explaining the property to someone, then moved very slowly. Adjust your expectations. If you expect to actually *use* the kitchen you paid for, bring pots and pans, dish soap, flatware, dishes and glasses and anything else you need to cook. We prepaid for a room with a sofa, which was mysteriously unavailable when we arrived. The room was miniscule (part of why we paid for the sofa room) and dingy. Colors ranged from olive... read more
Business response:
Dear Larry, Thank you for taking the time to share your detailed evaluation. We sincerely apologize for failing to provide you with the seamless stay you deserve. It is understandable how our shortcomings affected your visit, and we genuinely regret any inconvenience you experienced. We appreciate your comments as they help us identify the areas where we need to focus on. We are committed to improving our hotel and hope you will try us again in the near future. We would welcome the opportunity to leave you with a much better... read more
Waited 15 minutes for someone to come up front to check in. Room reeked of cigarette smoke.
Business response:
Dear Ben, Please accept our sincere apologies for not living up to your expectations or ours on this visit. We understand your concerns and have addressed the issues you outlined with our front desk and housekeeping associates to ensure such matters do not impact future guests. We appreciate your review, as we always want to know how we can improve our services. We hope you will consider giving us another opportunity to show you the outstanding stay you deserve.Sincerely,Hotel Management
I’ve stayed at many extended stays in my past. They were fully stocked with all of the kitchen needs, this particular unit was run down, had dirty carpets, zero amenities inside for cooking or cleaning. It smelled terrible, my daughter even asked to check under the mattress to ensure no bugs. The AC wouldn’t shut off unless you removed the face plate from the wall, the ceiling was “popcorn” who doesn’t love asbestos?! Insert eye roll. It was gross. What appeared to be long term residents were creepy and made us feel very unc... read more
Business response:
Dear Nikki, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton
How is Extended Stay America - Portland - Beaverton rated?
Extended Stay America - Portland - Beaverton has a 3.3 star rating with 2,274 reviews.
When is Extended Stay America - Portland - Beaverton open?
Extended Stay America - Portland - Beaverton is open now. It will close tomorrow at 12:00 a.m.