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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For what the price of what you pay, the room smells felt like i was in a motel 6 with a bed that squeaked every time i moved. Shower was not clean, so i shiwered at a friends house
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations and that aspects of your room caused discomfort during your stay. Cleanliness and comfort are always top priorities, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your input and hope you will allow us another opportunity to provide a more pleasant and satisfying visit. Sincerely, Hotel Management
The chair was all scratched up the bed smelt nasty, dirty BO smell the bed felt gappy and it hurt my back.
Business response:
Dear Teresa, Thank you for sharing your experience with us. We are truly sorry to hear about the discomfort you experienced during your stay, including the condition of the furniture and the bed. This is not the standard we strive to maintain, and your comments have been shared with our team so immediate improvements can be made. We deeply regret the impact this had on your comfort and rest. Please know that we are working diligently to enhance both our accommodations and cleanliness standards. We sincerely hope you will con... read more
The staff was very kind however this hotel was disgusting, dirty, and completely unacceptable. The entire place smelled like wet dog, they had fans blowing down all the hallways to try and help but it was horrible. There were several "residents" sitting around the property in wheelchairs with IV drips and colostomy bags. I kicked actual dog crap that was in front of the lobby door ... I was so heated about the condition of the hotel I didn't see it.The room they checked us into was "supposed" to be out of service but apparen... read more
The hotel had a strange smell when we walked in but it wasn’t too bad. Once we got to the room, the smell was way worse. There was nothing we could to do help as it seemed it was coming from the vents themselves. The bathroom did not appear to have been cleaned. There was poop inside the toilet bowl and hair and pee stains on the rim.
There’s a very loud military plane training place nearby. There are people living long term in the building who cooked up lots of different smells and made lots of different noises throughout the night. I saw either a spider or roach in my kitchenette. Not the worst place but overpriced for the quality
Floors weren't mopped and it was very dirty to walk barefoot.
The floor in the room was super sticky, the bed was not like the pic showed was up on a metal frame, couldn’t get extra pillows, the recliner chair looked old, the arms of it on the end was all wore out. Just shady people in & out. Will not stay again!!!
Don’t waste your money After checking out, money was stolen out of my account from this facility. I will never stay at an extended stay again. They have roaches and Megan gave the worst customer service I’ve ever experienced.
Very disappointed won’t be back. This is a hotel that is more like a halfway house.. furniture was discussing. Peeling dirty vinyl on the chair. Party broke out at 3am. Dog barking and whining. Hallway carpet was disgusting. The entire hotel had one luggage cart. So it was being used so I had to haul my stuff from the parking lot in several trips. Office staff was nice enough. Breakfast was coffee and granola bar. Small muffins. I should have taken the clue from the name “extended stay”. Room had hair on my clean sheets. Lea... read more
Business response:
Dear Marshall, We sincerely apologize for the many issues you encountered during your stay, from room and property cleanliness to the noise disturbances and limited amenities. What you described is far from the standards we aim to maintain, and your feedback has been shared with our housekeeping and management teams for immediate corrective action. While we’re glad you found our front desk staff courteous, we regret that the overall experience fell short. We value your comments as they help us improve, and we hope to serve y... read more
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 636 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.