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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff unprofessional. Need to hire front desk staff, who can assist customers needs without confrontation.
Business response:
I am sorry thinks did not go well please reach out to pde@extendedstay.com if you would like to discuss further
The area is an industrial park setting. Most pattruns are long time. The room was. Eat up. Holes in the walls. Toilet wasn't clean. Shower floor was very dirty.
Business response:
Dear Darrin, Thank you for your feedback. We regret that your stay did not meet expectations. Maintaining a clean and comfortable environment is our top priority, and we apologize for any lapses you experienced. Your comments about the room's condition and cleanliness are concerning, and we will share these issues immediately. We value all guest feedback as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Sticky floor. Room smells like old sweaty shoes. Bathroom smells like urine. Window blinds were broken. Key cards stopped working and front desk person couldn’t get it to work. A bunch of customers were in the lobby complaining about their key cards not working either. Hotel ran out of towels and shampoo. Elevator smelled like weed. Would not go back to this place even if it was free.
Business response:
Dear Alay, We sincerely apologize for the multiple issues you encountered during your stay. Your experience is far from the standard we strive to provide. We regret the discomfort and inconvenience caused by the room's condition, broken amenities, and key card problems. Rest assured, your feedback is being taken seriously, and we are sharing these concerns with our team to prevent future occurrences. Thank you for bringing this to our attention. We hope to see you again soon. Sincerely,Hotel Management
Business response:
Sorry your stay was not as you expected.I hope we can try again to make a better stay soon.
To much loitering unsafe
Business response:
Dear Jessica, We sincerely apologize for the discomfort and concerns you experienced regarding safety and loitering during your stay. Providing a secure and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance. Please be assured that we are taking immediate steps to address these issues and enhance security measures on the property. Your feedback is invaluable to us, and we hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
The manager Ruby was very rude and harassed my kids and myself. She was forcing me to pay a fee for my service animal and stated that paperwork wasn’t proof. She also stated that the only way to avoid the fee was to get rid of my service animal. One of her employees told us to take the smoke detector down cause even after changing the battery it was still beeping like it had a dead battery so Ruby was going to charge us stating her employees would never tell someone to take those down. Front Desk worker Denis was very helpfu... read more
Business response:
Dear Christina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Business response:
I am sorry Samuel your stay was not as you expected.I hope we can help with a better stay next time.
When we arrived the entire hallway outside of our door, including in front of our door was covered in open bins and boxes of random stuff from whoever was moving in or out of the Extended StayAmerica room next to ours they were very noisy and all of their stuff smelled poorly, and they had lots of cats
Business response:
Dear Brian, Thank you for bringing this matter to our attention. We apologize for the disruption caused by the noise and clutter from adjacent guests during your stay. Your comfort and peace are of utmost importance to us, and we regret that this was compromised. We have addressed this issue with our team to ensure a more pleasant and serene environment for all our guests. Please accept our sincere apologies for any inconvenience you experienced due to this situation. We value your feedback and hope to have the opportunity t... read more
Nightmare at Extrnded Stay This was the worst place I have ever stayed at. First of all all the druggies floating around inside and outside. Hallways stank of cigarettes, pot and drugs. Someone had crapped beside the elevator. The room smelled bad , and didn’t have any pillows. We turned around and asked for a refund. Stayed somewhere else.
Business response:
Dear James, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 636 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.