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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very awkward with people living there. Sound travels just from walking across floors.
Business response:
Dear Connie,Thank you for sharing your experience. We apologize for the discomfort you felt during your stay, particularly with the noise and the presence of long-term residents. We understand how this may have affected your overall experience, and we are actively working to address these concerns to ensure a more comfortable environment for all our guests. Your feedback is important to us, and we hope to welcome you back for a more pleasant stay.Sincerely,Hotel Management
Building like carton so noisy
Business response:
Thank you for your kind review! And thank you for allowing us to be your home away from home!
Expedia screwed everything up. Expedia doubled booked and did not pay out enough for the damages. Plans were made based off the booking and damages occurred when Expedia did not honor the booking. Time ultimately cannot be bought back.
Business response:
Dear Wesley, Thank you for bringing this issue to our attention. We deeply regret the inconvenience caused by the double booking and the resulting disruption to your plans. While the booking was made through a third-party platform, we understand the frustration and disappointment this situation has caused. We sincerely apologize for any stress and inconvenience you experienced. We are committed to improving our coordination with booking platforms to prevent such issues in the future. Your feedback is invaluable to us, and we... read more
Staff unprofessional. Need to hire front desk staff, who can assist customers needs without confrontation.
Business response:
I am sorry thinks did not go well please reach out to pde@extendedstay.com if you would like to discuss further
The area is an industrial park setting. Most pattruns are long time. The room was. Eat up. Holes in the walls. Toilet wasn't clean. Shower floor was very dirty.
Business response:
Dear Darrin, Thank you for your feedback. We regret that your stay did not meet expectations. Maintaining a clean and comfortable environment is our top priority, and we apologize for any lapses you experienced. Your comments about the room's condition and cleanliness are concerning, and we will share these issues immediately. We value all guest feedback as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Sticky floor. Room smells like old sweaty shoes. Bathroom smells like urine. Window blinds were broken. Key cards stopped working and front desk person couldn’t get it to work. A bunch of customers were in the lobby complaining about their key cards not working either. Hotel ran out of towels and shampoo. Elevator smelled like weed. Would not go back to this place even if it was free.
Business response:
Dear Alay, We sincerely apologize for the multiple issues you encountered during your stay. Your experience is far from the standard we strive to provide. We regret the discomfort and inconvenience caused by the room's condition, broken amenities, and key card problems. Rest assured, your feedback is being taken seriously, and we are sharing these concerns with our team to prevent future occurrences. Thank you for bringing this to our attention. We hope to see you again soon. Sincerely,Hotel Management
Business response:
Sorry your stay was not as you expected.I hope we can try again to make a better stay soon.
To much loitering unsafe
Business response:
Dear Jessica, We sincerely apologize for the discomfort and concerns you experienced regarding safety and loitering during your stay. Providing a secure and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance. Please be assured that we are taking immediate steps to address these issues and enhance security measures on the property. Your feedback is invaluable to us, and we hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 667 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.