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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was horrible. Filthy room, dogs running in the hallway, no help at front desk.
Business response:
Dear amy, We sincerely apologize for your disappointing experience. Your feedback is invaluable, and we are committed to addressing these concerns. The cleanliness of our rooms, the behavior of pets in common areas, and the responsiveness of our staff are critical priorities. Please know that we are taking immediate steps to ensure improvements. Thank you for bringing these issues to our attention. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Hotel Manager charges for service animals and has stated paper work doesn’t prove they are service animals. Completely unprofessional and very rude.
Business response:
This guest does not have service animals she has 2 dogs that she refuses to pay for.
Business response:
Unsure on whats Blakes 1 is referring to
For a room that it supposed to be non smoking, I think the previous tenants could not read the no smoking signs. I had to open the window to get the smoke smell almost out. 40 degrees outside by the way. When you turned on the heater the smell returned...
Business response:
I am sorry this happened to you. I would of gladly switched rooms if I had known. please reach out me if you ever have any problems with anything. This is a non smoking hotel.
I expected better customer service and although the accommodations were suitable, it was not what I initially booked. They gave my booking away and I had to re-book a smaller room and pay more money. The front desk attendant at check in was not friendly and she stated it was out of her control. Portland had seen some bad weather the previous days and I understood that the hotel was overbooked and overburdened with guests, however, as a traveler from out of state with a reservation and paid prior to arrival, I still expected ... read more
Business response:
Dear Maria Margarita, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to hear about the issues you encountered, especially with the reservation and customer service. Your concerns are valid, and we assure you that we take them seriously. We will address this matter with our team to prevent similar incidents in the future. We appreciate your understanding and hope that you will consider giving us another opportunity to provide you with t... read more
Rainy night
Business response:
Sorry you stay was not as you wanted.
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 636 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.