This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking lot with scattered debris
Business response:
Dear Josephine, We sincerely apologize for the condition of the parking lot during your visit. Maintaining a clean and welcoming environment, both inside and outside the property, is very important to us. Your feedback has been shared with our maintenance and groundskeeping teams to ensure the parking area is regularly cleaned and better monitored moving forward. We appreciate your input, as it helps us improve the overall guest experience. Thank you again for staying with us, and we hope to provide a more pleasant visit nex... read more
The odor of the hotel and room was terrible as well as the cleanliness. Thank you Expedia for your support!
Business response:
Dear Maricela, We sincerely apologize for the unpleasant odor and lack of cleanliness you experienced in both the hotel and your room. This is not reflective of our standards, and your concerns have been shared with our housekeeping and maintenance teams for immediate attention. We’re also working to enhance our inspection processes to ensure a fresher, more welcoming environment for all guests. We welcome you back with the goal of providing a vastly improved stay. Sincerely, Hotel Management
First room we got had a horrible smell, the woman at the front desk was very nice and was able to get us another room which didn’t smell as bad. Not really the hotels fault, but there were people being loud in the hallway all night.
Business response:
Dear LeAna, We apologize for the unpleasant odor in your initial room but are glad our front desk associate was able to promptly assist with a room change. Guest comfort is our top priority, and we're grateful for your understanding. While we cannot always control the behavior of others, we are sorry for the noise disturbance and will increase hallway monitoring to help minimize such disruptions. Your feedback helps us improve the quality of our stay for all guests. We hope to serve you even better next time. Sincerely, Hote... read more
While traveling through Portland. I booked this hotel due to the convenient location off the interstate. However, I should have skipped right over this one. When checking in the clerk was friendly and helpful. It was all down hill from there. After checking in on the way to the room we saw a huge pile of trash bags and cardboard towards the back of the lobby. Then the room….. The first thing I saw when entering the room. The pleather chair had extensive peeling. Then there was hair on one of the towels I am not sure if it wa... read more
Business response:
Dear Guest, We're truly sorry your stay did not reflect the standards we aim to uphold. Cleanliness, safety, and guest comfort are top priorities, and your concerns about the room condition, missing smoke detector, and limited breakfast options are being addressed with our housekeeping and maintenance teams. We’re also reviewing our public area cleanliness protocols. We appreciate you bringing these issues to our attention and hope to provide you a much-improved experience on your next visit. Sincerely, Hotel Management
Homeless Shelter Patrons had an appearance of possible homelessness and drug use. They we congregating outside and in lobby area. Checked in to my room. Found that the TV did not work after spending 15 minutes trying to find problem. Went down to the front desk and the attendant said he could not come up to help me, and that there were no more rooms though it sounded like a lie. I asked for my funds returned and left that hotel. They take your money instantly and I'm still waiting to see the reversal of funds back into my ac... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during yourstay, as this does not reflect the standards we strive to maintain. We take your concerns seriously, especially regarding room maintenance and the guest environment. Our team is committed to providing a safe, comfortable experience for all guests, and we will address these matters accordingly. We hope you will giveusanother opportunity to serve you better in the future.Sincerely,Hotel Management
There was no breakfast to go bag as advertised. People smoking by the entrance. People in just laying on the furniture who was staying there unsafe. Wifi didn't work staff was no help TV only worked on one channel. One of the WORSE 4 nights stay every.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, including the absence of the grab-and-go breakfast, smoking near the entrance, WiFi concerns, and TV problems. Your safety and comfort are our top priorities, and we are actively addressing these matters with our team to improve guest satisfaction. We appreciate your comments and hope to have the chance to serve you better in the future. Sincerely,Hotel Management
Feels like everyone staying there is all up in your business
Business response:
Dear Kenneth, We understand the importance of privacy and comfort during your stay, and we’re sorry if you felt otherwise. Our goal is to provide a welcoming environment where all guests can feel at ease. We appreciate your comments and will take them into consideration as we work to enhance the guest experience. We look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 636 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.