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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors weren't mopped and it was very dirty to walk barefoot.
The floor in the room was super sticky, the bed was not like the pic showed was up on a metal frame, couldn’t get extra pillows, the recliner chair looked old, the arms of it on the end was all wore out. Just shady people in & out. Will not stay again!!!
Don’t waste your money After checking out, money was stolen out of my account from this facility. I will never stay at an extended stay again. They have roaches and Megan gave the worst customer service I’ve ever experienced.
Very disappointed won’t be back. This is a hotel that is more like a halfway house.. furniture was discussing. Peeling dirty vinyl on the chair. Party broke out at 3am. Dog barking and whining. Hallway carpet was disgusting. The entire hotel had one luggage cart. So it was being used so I had to haul my stuff from the parking lot in several trips. Office staff was nice enough. Breakfast was coffee and granola bar. Small muffins. I should have taken the clue from the name “extended stay”. Room had hair on my clean sheets. Lea... read more
Business response:
Dear Marshall, We sincerely apologize for the many issues you encountered during your stay, from room and property cleanliness to the noise disturbances and limited amenities. What you described is far from the standards we aim to maintain, and your feedback has been shared with our housekeeping and management teams for immediate corrective action. While we’re glad you found our front desk staff courteous, we regret that the overall experience fell short. We value your comments as they help us improve, and we hope to serve y... read more
Parking lot with scattered debris
Business response:
Dear Josephine, We sincerely apologize for the condition of the parking lot during your visit. Maintaining a clean and welcoming environment, both inside and outside the property, is very important to us. Your feedback has been shared with our maintenance and groundskeeping teams to ensure the parking area is regularly cleaned and better monitored moving forward. We appreciate your input, as it helps us improve the overall guest experience. Thank you again for staying with us, and we hope to provide a more pleasant visit nex... read more
The odor of the hotel and room was terrible as well as the cleanliness. Thank you Expedia for your support!
Business response:
Dear Maricela, We sincerely apologize for the unpleasant odor and lack of cleanliness you experienced in both the hotel and your room. This is not reflective of our standards, and your concerns have been shared with our housekeeping and maintenance teams for immediate attention. We’re also working to enhance our inspection processes to ensure a fresher, more welcoming environment for all guests. We welcome you back with the goal of providing a vastly improved stay. Sincerely, Hotel Management
First room we got had a horrible smell, the woman at the front desk was very nice and was able to get us another room which didn’t smell as bad. Not really the hotels fault, but there were people being loud in the hallway all night.
Business response:
Dear LeAna, We apologize for the unpleasant odor in your initial room but are glad our front desk associate was able to promptly assist with a room change. Guest comfort is our top priority, and we're grateful for your understanding. While we cannot always control the behavior of others, we are sorry for the noise disturbance and will increase hallway monitoring to help minimize such disruptions. Your feedback helps us improve the quality of our stay for all guests. We hope to serve you even better next time. Sincerely, Hote... read more
While traveling through Portland. I booked this hotel due to the convenient location off the interstate. However, I should have skipped right over this one. When checking in the clerk was friendly and helpful. It was all down hill from there. After checking in on the way to the room we saw a huge pile of trash bags and cardboard towards the back of the lobby. Then the room….. The first thing I saw when entering the room. The pleather chair had extensive peeling. Then there was hair on one of the towels I am not sure if it wa... read more
Business response:
Dear Guest, We're truly sorry your stay did not reflect the standards we aim to uphold. Cleanliness, safety, and guest comfort are top priorities, and your concerns about the room condition, missing smoke detector, and limited breakfast options are being addressed with our housekeeping and maintenance teams. We’re also reviewing our public area cleanliness protocols. We appreciate you bringing these issues to our attention and hope to provide you a much-improved experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 667 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.