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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
S
Rooms have a funny oder to them. We felt uncomfortable and unsafe there. There were several people hanging around outside, making me wonder if the hotel is housing some homeless. Elevator was broken and we had to use the stairs.
Business response:
Dear Ryan, Thank you for your review and for sharing your feedback. We genuinely regret the concerns you described. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us.We look forward to your next visit and your following review. Thank you again!Sincerely,Hotel Management
Relatively close to freeway, hence easy travel access
Business response:
Dear Maritza,Thank you for your review. We are pleased you found our location convenient for travel access. However, we regret that your overall experience did not meet your expectations. Your feedback is important to us, and we are committed to addressing any concerns to improve our services. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Very awkward with people living there. Sound travels just from walking across floors.
Business response:
Dear Connie,Thank you for sharing your experience. We apologize for the discomfort you felt during your stay, particularly with the noise and the presence of long-term residents. We understand how this may have affected your overall experience, and we are actively working to address these concerns to ensure a more comfortable environment for all our guests. Your feedback is important to us, and we hope to welcome you back for a more pleasant stay.Sincerely,Hotel Management
Building like carton so noisy
Business response:
Thank you for your kind review! And thank you for allowing us to be your home away from home!
Expedia screwed everything up. Expedia doubled booked and did not pay out enough for the damages. Plans were made based off the booking and damages occurred when Expedia did not honor the booking. Time ultimately cannot be bought back.
Business response:
Dear Wesley, Thank you for bringing this issue to our attention. We deeply regret the inconvenience caused by the double booking and the resulting disruption to your plans. While the booking was made through a third-party platform, we understand the frustration and disappointment this situation has caused. We sincerely apologize for any stress and inconvenience you experienced. We are committed to improving our coordination with booking platforms to prevent such issues in the future. Your feedback is invaluable to us, and we... read more
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 636 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.