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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sorry you stay was not as you expected
Business response:
Sorry your stay was not as you expected
Well I booked my room about 10;35 pm , decided to go to dinner whit friends , and then to my room by then is :130 am doors at hotel is locked and she told me she couldn’t check me in cuz it was all ready past midnight, had to sleep in my truck so mad , me and my little baby dog
Business response:
Dear Fernando, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the inconvenience you encountered upon check-in and the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Did not stay at extended stay. They did not let me check in. I got in very late to Portland and Extended Stay did not accept check ins after midnight. I ended up walking to a Hampton Inn that did low late check ins and they happen to have one room left. Well never again book with Extended Stay and to be honest, the Expedia AI agent on chat did not work as well. Could not get assistance at all, had to figure it out all on my own.
Business response:
I am so sorry for your experience at Extended Stay it is never our intensions to not be able to check someone in.You can reach out to the GM directly I would like to try to help.
Business response:
This guest was re rated due to her checking out early.
I can send some pictures, if you would like!!! The floors, carpets super dirty, the elevator floor and walls super dirty!ASO… The staff was nice and helpful!!!
Business response:
Dear Ingrid, Thank you for reviewing our hotel. We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words and hope you will consider ... read more
Booked them through Expedia for a 4 night stay with 2 queen bed and Kitchen since we had a baby. When we arrived to check-in at around 11PM, they bluntly mentioned that they don't have any more rooms and that they can do nothing about it. They asked us to contact Expedia for "refund" (its just not about refund, we need a place to stay!). Front desk didn't even care a little bit that we had a baby as well and we are stuck without a place to stay. They asked us to go out and find another place that late in night! Luckily we we... read more
Business response:
Dear Avinash, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology for the frustration caused. This differs from the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope ... read more
We booked 3 Delux studio through hotels.com. When we went to the property, the property manager said the hotel is overbooked and only two rooms available. When he spoke to hotels.com, he said room with single bed is available. We have to adjust for smaller room which was uncomfortable, and the whole fiasco took 3 hours from our trip.
Business response:
Dear Ajay, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced upon arrival, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to see what went wrong, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 636 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.