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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For a room that it supposed to be non smoking, I think the previous tenants could not read the no smoking signs. I had to open the window to get the smoke smell almost out. 40 degrees outside by the way. When you turned on the heater the smell returned...
Business response:
I am sorry this happened to you. I would of gladly switched rooms if I had known. please reach out me if you ever have any problems with anything. This is a non smoking hotel.
I expected better customer service and although the accommodations were suitable, it was not what I initially booked. They gave my booking away and I had to re-book a smaller room and pay more money. The front desk attendant at check in was not friendly and she stated it was out of her control. Portland had seen some bad weather the previous days and I understood that the hotel was overbooked and overburdened with guests, however, as a traveler from out of state with a reservation and paid prior to arrival, I still expected ... read more
Business response:
Dear Maria Margarita, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to hear about the issues you encountered, especially with the reservation and customer service. Your concerns are valid, and we assure you that we take them seriously. We will address this matter with our team to prevent similar incidents in the future. We appreciate your understanding and hope that you will consider giving us another opportunity to provide you with t... read more
Rainy night
Business response:
Sorry you stay was not as you wanted.
Business response:
Sorry you stay was not as you expected
Business response:
Sorry your stay was not as you expected
Well I booked my room about 10;35 pm , decided to go to dinner whit friends , and then to my room by then is :130 am doors at hotel is locked and she told me she couldn’t check me in cuz it was all ready past midnight, had to sleep in my truck so mad , me and my little baby dog
Business response:
Dear Fernando, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the inconvenience you encountered upon check-in and the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Did not stay at extended stay. They did not let me check in. I got in very late to Portland and Extended Stay did not accept check ins after midnight. I ended up walking to a Hampton Inn that did low late check ins and they happen to have one room left. Well never again book with Extended Stay and to be honest, the Expedia AI agent on chat did not work as well. Could not get assistance at all, had to figure it out all on my own.
Business response:
I am so sorry for your experience at Extended Stay it is never our intensions to not be able to check someone in.You can reach out to the GM directly I would like to try to help.
Business response:
This guest was re rated due to her checking out early.
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 667 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.