Extended Stay America - Portland - East

Ajay 

on Expedia

2 years ago

We booked 3 Delux studio through hotels.com. When we went to the property, the property manager said the hotel is overbooked and only two rooms available. When he spoke to hotels.com, he said room with single bed is available. We have to adjust for smaller room which was uncomfortable, and the whole fiasco took 3 hours from our trip. 

Jerry 

on Expedia

2 years ago

No room service at all 

Jodi 

on Expedia

2 years ago

Checked in to find out the king size room i booked did not have a tv. They offered me a different room with a smaller bed at the same price. The manager blamed Expedia and told me i was wasting their time. The manager was extremely rude. I paid for a king, got a queen and the tv didnt work in that room either. Expedia would not refund me so i could go to another hotel. Using a 3rd party can get you in a bind. The guests were shady, a lot of drugs in and around the hotel. The room had dirt all over the floor, dead bugs near t... read more

Darren 

on Expedia

2 years ago

I learned more about travel in one night staying at this place than I have in over 50 years anywhere else. If you ever get a room near the lobby or the front of the building, insist on a room change. Lucky if I slept 2 hours because all you heard all night was the lobby security door opening and closing every time someone came and went. EVERY TIME. And in Portland, where weed is smoked like cigarettes in a casino, people are going out and coming in all night. Got to call and complain because a bunch of stoners decided it wou... read more

Christina 

on Expedia

2 years ago

This has been the worst hotel experience of my life. We chose this hotel for convenience as it is just outside of the airport and was rated well. We only need to sleep for a little bit and shower and hit the road. We flew in at midnight. At check the hotel it self has an odd smell. Not necessarily “bad” but not pleasant. Maybe old or stale, unpleasant. When we walked in this room it smelled like a 12 year old boy’s gym bag. Awful. I asked my family if they wanted to switch and they said no forget it once we are asleep our no... read more

Alli 

on Expedia

2 years ago

Room reeked of cigarettes, shower was dirty. Wouldn’t have stayed for longer than 1 night 

Mersha 

on Expedia

2 years ago

Room service