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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating our hotel. We are sorry you were not more pleased with your stay.
Brand new hotel but its so sketchy place There were bunch of guys drinking and smoking outside. And it looks like most guests are homeless and doing drugs. We stayed 4 days here and 3 days of those had a police came over and one of those days, they arrested a guy. The place doesn’t look safe but because it’s brand new hotel, its clean and looks nice.
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
Business response:
Thank you for staying with us. My apologies for any issues you had staying with us. We appreciate the feedback its what helps us get better.
We came in late after a day of driving and the entire property was locked and the front desk was locked up. Literally a door was locked over the desk, and the lights were off in the lobby. I’ve never seen a closed lobby in a large hotel before, and it was very weird. There was a phone that we had to call to get someone to come “down” (I don’t know where else a front desk person goes during their shift) and open the front desk and check us in. We waited for around 15 minutes holding all of our items before a person in all swe... read more
Business response:
Thank you for staying with us. We really appreciate the feedback; it is something we take very seriously and use to guide us to providing a better experience.
Wrong charges We were charged an extra fee which we were never informed we would be having to pay when we booked - we paid the tax twice!
Business response:
Thank you for staying with us. Feedback is a crucial role in our success.
Business response:
Thank you for staying with us. We appreciate your feedback.
Had to pay a daily fee for towels. Had to check out a hair dryer. Kitchen but no plates or utensils. Tv service out the first day no cable no coffee in the morning
Business response:
Thank you for the feedback. This will help guide us in a positive direction.
Clean and comfortable beds. NO hair dryer, shampoo, lotion, Kleenex in room. TV didn’t work. No front desk staff after 8 pm.
Business response:
We appreciate your review and look forward to learning from your experience with us.
This place was overbooked and told be they had no room after i had booked them and paid
Business response:
Thank you for your feedback it is key in our success. Our apologies for any inconvenience this may of caused you. We hope to see you again.
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 690 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.