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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I showed up there were people hanging out out front asking for drugs. Very unsafe feel. Staff was rude. We cancelled and left to stay at another safer hotel.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt during your time with us, Ryan. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
It’s like a Fort Knox to get into and the gang of colored guys outside the building was very intimidating playing there rap music and the whole place smelled like pot, inside and outside. Towels were either dirty or badly stained
Business response:
We apologize that you did not enjoy your stay. Best wishes in your future travels.
I used my free night and the bed was horribal travel lodfe has better bef it br great whrn i book friday night if i could get some kind
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Joshua. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Worst Check-In Experience Ever!!!! When I got there to check in front desk was closed and door was locked!!! So I couldn’t check in!!! I spent 30 minutes on the phone trying to get someone to let me check In. As I was doing this there were several homeless people that was obviously on drugs moving in with like 8 black trash bags full of stuff and had two dogs with them which one almost bite me as the tried to pass me. He was to busy trying to get them trash bags in the door and wasn’t paying attention to the dog lunging at m... read more
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Kimberly. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
This hotel has has to be the worst one I’ve ever stayed at
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay, Laisha. Thank you for sharing your feedback so we know how we came across during your visit with us.
Terrible 0/10 Terrible experience. No one at front desk, called # on sign to check in. Was told they would be “right down” to check us in. Waited over 2 hours (called more than 1x during the wait as well). Sketchy ass part of town. Is a hotel where several people rent to live and just not a good crowd. Did not feel safe. Not any regular basic hotel amenities, extra charge for everything. Don’t be like me and think “it can’t be that bad”. Read the reviews, they do not lie. Would rather sleep in my car in a safer area.
Business response:
We appreciate you for taking the time to review and rate your stay. We can certainly understand the frustration regarding your stay, especially regarding the issues with safety. We always want your time with us to feel like home and we are so sorry that this did not happen for you. We do hope that your future travels are wonderful ones.
I wasn’t told when I checked in that $100 will be held on my credit card for the room. The money won’t be available for 5-7 days and I needed that money to get my RV My Home out of the repair shop!
Business response:
Hello Demetria. We are so very sorry to hear that you were not aware of our deposit requirement prior to checking in. We sincerely apologize for any inconvenience that this caused and will work hard to improve how this is communicated. Thank you for allowing us to host you and we wish you all the best in your future travels.
Arrived around 10pm, had to call a number for someone to come down and let us in the lobby and check us in! filthy floors and hallways with garbage, broken glass and other items! At the elevator a lady came out of it smoking a cigarette! stains on all the furniture, terrible smell in the room
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 667 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.