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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel has has to be the worst one I’ve ever stayed at
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay, Laisha. Thank you for sharing your feedback so we know how we came across during your visit with us.
Terrible 0/10 Terrible experience. No one at front desk, called # on sign to check in. Was told they would be “right down” to check us in. Waited over 2 hours (called more than 1x during the wait as well). Sketchy ass part of town. Is a hotel where several people rent to live and just not a good crowd. Did not feel safe. Not any regular basic hotel amenities, extra charge for everything. Don’t be like me and think “it can’t be that bad”. Read the reviews, they do not lie. Would rather sleep in my car in a safer area.
Business response:
We appreciate you for taking the time to review and rate your stay. We can certainly understand the frustration regarding your stay, especially regarding the issues with safety. We always want your time with us to feel like home and we are so sorry that this did not happen for you. We do hope that your future travels are wonderful ones.
I wasn’t told when I checked in that $100 will be held on my credit card for the room. The money won’t be available for 5-7 days and I needed that money to get my RV My Home out of the repair shop!
Business response:
Hello Demetria. We are so very sorry to hear that you were not aware of our deposit requirement prior to checking in. We sincerely apologize for any inconvenience that this caused and will work hard to improve how this is communicated. Thank you for allowing us to host you and we wish you all the best in your future travels.
Arrived around 10pm, had to call a number for someone to come down and let us in the lobby and check us in! filthy floors and hallways with garbage, broken glass and other items! At the elevator a lady came out of it smoking a cigarette! stains on all the furniture, terrible smell in the room
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Sleepless Nights I was traveling with my pregnant wife as we’re relocating for my job. Let me start off by saying the hotel/ room is pet friendly which sold us on the hotel as we were carting a dog and 2 cats 2,000 miles from “home.”However, the trip turned sour when we found out how thin the ceiling was. From 10pm-6am we would hear our upstairs neighbors stomping around, playing loud music, moving furniture. It got to the point where I called them to try to reason with them, but I was cut off and told they’ll work on the no... read more
Business response:
Thank you for this very detailed review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. Our staff works hard to address these concerns as soon as they are made aware and we can't tell you how disappointing we are to see that this is not what happened for you. We can assure you that we will address this concern with our staff to prevent this from happening in the futur... read more
We didn’t get informed about the room damage until we were at the front desk around 7:30 pm. No more room for us. They called me at 6:30 pm but didn’t leave any message. We could end up with no place to stay for the night. The lobby is like gated prison where there’re so many doors to open, one after the other.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
The floor was filthy, they told me they clean the rooms once every 14 days. I asked them to clean the dirty floors, they said they would clean it the next day, and they did not clean it. Using this property for your vendors is a terrible idea Expedia !
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Will never stay here again
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 651 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.