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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sleepless Nights I was traveling with my pregnant wife as we’re relocating for my job. Let me start off by saying the hotel/ room is pet friendly which sold us on the hotel as we were carting a dog and 2 cats 2,000 miles from “home.”However, the trip turned sour when we found out how thin the ceiling was. From 10pm-6am we would hear our upstairs neighbors stomping around, playing loud music, moving furniture. It got to the point where I called them to try to reason with them, but I was cut off and told they’ll work on the no... read more
Business response:
Thank you for this very detailed review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. Our staff works hard to address these concerns as soon as they are made aware and we can't tell you how disappointing we are to see that this is not what happened for you. We can assure you that we will address this concern with our staff to prevent this from happening in the futur... read more
We didn’t get informed about the room damage until we were at the front desk around 7:30 pm. No more room for us. They called me at 6:30 pm but didn’t leave any message. We could end up with no place to stay for the night. The lobby is like gated prison where there’re so many doors to open, one after the other.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
The floor was filthy, they told me they clean the rooms once every 14 days. I asked them to clean the dirty floors, they said they would clean it the next day, and they did not clean it. Using this property for your vendors is a terrible idea Expedia !
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Will never stay here again
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
To many big dogs stay here and reception terrible no body there most off the time there close lobby with blind you have to call from outside to get in to Check in Not recommeded No soap in room you have to go lobby to ask bar a soap its joke place
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Strictly not for family. This place is full of homeless and people with high on weed and it scary at times. I left my girlfriend at car and went for check-in and when she stepped out, a guy approched her and started mocking n shouting at her and she had to get inside the car. Also no one at the checkin i had to dail a number to get the attention all the time.nothings is available in the room including soap worst part is room key didnt work after 1st entry i had to go 4 times to reception and call 4 times to get the keys, eve... read more
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
DO NOT STAY HERE!!!! Poor customer service and extremely rude amd disrespectful staff
Business response:
Thank you for taking time to review our hotel, Peter. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Very noisy guests. People were up all night talking and stomping around. People were knocking on doors at 3:00 in the morning. If you want a moment of sleep, this is NOT the place to stay.
Business response:
Thank you for the review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 667 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.