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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed made up for the lack of Amenities *You have to pay for the pots/pans/plates etc., *Our room smelled like an ash tray *The people outside smoking didn't seem to care they were in the doorway/walkway and people passing through had to endure their smoke. *They were nice enough to refund us after we complained of the smell though *Bed was SUPER comfortable!
Business response:
Thank you for your detailed review. We are so sorry that you did enjoy your time with us due to the amenity offerings, unpleasant odors and discomfort of the bed. Our staff works tirelessly to create an experience that is both clean and comfortable. We are so disappointed to see that this is not what you received, and will make sure that we address these concerns with our team at the property for immediate improvement. We do hope that your future travels are wonderful ones.
Business response:
Thank you for your rating. We are so disappointed to see the low rating. We hope you give us another opportunity to show you a much better experience
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Nice place to stay but the people that work there make it less comfortable to stay with the strict rules.
Business response:
Thank you for your feedback. We can't apologize enough that your stay was not the exceptional one that we intended for you and for any inconvenience that this caused. We are constantly looking for ways to improve and will use your feedback to help us do just that. All the best in your future travels.
Business response:
We are terribly sorry that you did not enjoy your time with us. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Most people in this hotel live here. They don’t wear masks. The only people I saw wearing masks, were the few new customers checking in. Management doesn’t enforce mask wearing and there are no signs about it.
Business response:
Thank you for providing us with this feedback. We are terribly sorry that you. Regarding the lack of face masks, we sincerely apologize for this. We take the health and safety of our guests extremely seriously - and can assure you that we will reach out to the front desk team directly for immediate action and resolve. Again, thank you for letting us know how we are coming across and allowing us to host you.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
There was nothing but bad times at this property. There were a ton of questionable people that were longtime stays there that were highly aggressive. I could go into more but I will leave it at this is not a safe place to say ALL!!!
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Business response:
Thank you for staying with us. Your feedback is what helps us improve. We hope to see you again and earn your business.
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 667 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.