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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was filthy, they told me they clean the rooms once every 14 days. I asked them to clean the dirty floors, they said they would clean it the next day, and they did not clean it. Using this property for your vendors is a terrible idea Expedia !
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Will never stay here again
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
To many big dogs stay here and reception terrible no body there most off the time there close lobby with blind you have to call from outside to get in to Check in Not recommeded No soap in room you have to go lobby to ask bar a soap its joke place
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Strictly not for family. This place is full of homeless and people with high on weed and it scary at times. I left my girlfriend at car and went for check-in and when she stepped out, a guy approched her and started mocking n shouting at her and she had to get inside the car. Also no one at the checkin i had to dail a number to get the attention all the time.nothings is available in the room including soap worst part is room key didnt work after 1st entry i had to go 4 times to reception and call 4 times to get the keys, eve... read more
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
DO NOT STAY HERE!!!! Poor customer service and extremely rude amd disrespectful staff
Business response:
Thank you for taking time to review our hotel, Peter. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Very noisy guests. People were up all night talking and stomping around. People were knocking on doors at 3:00 in the morning. If you want a moment of sleep, this is NOT the place to stay.
Business response:
Thank you for the review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.
The bed made up for the lack of Amenities *You have to pay for the pots/pans/plates etc., *Our room smelled like an ash tray *The people outside smoking didn't seem to care they were in the doorway/walkway and people passing through had to endure their smoke. *They were nice enough to refund us after we complained of the smell though *Bed was SUPER comfortable!
Business response:
Thank you for your detailed review. We are so sorry that you did enjoy your time with us due to the amenity offerings, unpleasant odors and discomfort of the bed. Our staff works tirelessly to create an experience that is both clean and comfortable. We are so disappointed to see that this is not what you received, and will make sure that we address these concerns with our team at the property for immediate improvement. We do hope that your future travels are wonderful ones.
Business response:
Thank you for your rating. We are so disappointed to see the low rating. We hope you give us another opportunity to show you a much better experience
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 690 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.