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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are terribly sorry that you did not enjoy your time with us. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Most people in this hotel live here. They don’t wear masks. The only people I saw wearing masks, were the few new customers checking in. Management doesn’t enforce mask wearing and there are no signs about it.
Business response:
Thank you for providing us with this feedback. We are terribly sorry that you. Regarding the lack of face masks, we sincerely apologize for this. We take the health and safety of our guests extremely seriously - and can assure you that we will reach out to the front desk team directly for immediate action and resolve. Again, thank you for letting us know how we are coming across and allowing us to host you.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
There was nothing but bad times at this property. There were a ton of questionable people that were longtime stays there that were highly aggressive. I could go into more but I will leave it at this is not a safe place to say ALL!!!
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Business response:
Thank you for staying with us. Your feedback is what helps us improve. We hope to see you again and earn your business.
Business response:
Thank you for your stay. We hope that we can learn from your experience and earn your business back. Thanks again.
No WiFi available, and property didn't even care about the problem.
Business response:
Our apologies on your experience. The Wi-fi system was ruined by a power outage, and required new equipment and a tech to site to fix the Wi-fi. We do appreciate you staying with us, and hope that you give us another chance to earn your business.
First hotel I stayed at that: 1) didn't provide a hair dryer 2) didn't clean your room during your stay 3) asked you to come down during lobby hours to exchange for clean towels do NOT recommend
Business response:
Thank you for your feedback; its what helps us learn and grow. We apologize for the experience that you had. And hope to earn your business back.
The property was clean and sanitized. But my booking couldn’t be found and had to go through a lot to finally get a room
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 651 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.