Extended Stay America - Portland - Scarborough

Business response:

Joanne, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

Linda, thank you for your lovely review of Extended Stay America. We are glad to know you were impressed with our clean and fresh accommodations and courteous service. It was our pleasure hosting you, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Heather, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the inconvenience you encountered due to the maintenance issues you encountered. We will review this with our engineering team and make sure we are more diligent going forward. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Christina, thank you for posting a review of your stay. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Connie, thank you for reviewing your experience at Extended Stay America. We are thrilled you were highly impressed with the service delivered by our courteous associates and that you liked your seamless check-in/out experience. Your rating is appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

James, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept, comfortable suite and were impressed by the service provided by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your candid review. Although you liked our location, we apologize for the concerns you had due to the carpet in your room and that this put a damper on your stay. We will promptly take action to rectify this concern. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management