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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Noted decline in facility since I stayed there a year ago - smelled like cigarette smoke, security panel broken on side entry door, reception clerk out on smoking break each time I stopped by & no answer at phone when I needed to check out. Probably will stay elsewhere next time I am in the area.
Business response:
Lisa, thank you for your review. We apologize for letting you down and for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry our service was not up to your expectations. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We value your busines... read more
For an quick overnight stay on our way up to Bar Harbor this property was fine. However, our room had multiple holes in the wall and has definitely seen better days. There were also quite a few bugs and the room/bathroom REAKED of cigarette smoke. If you’re looking for a quick, cheap place to stay then this place is fine. Otherwise, SKIP IT.
Business response:
Hayley, thank you for choosing us for your overnight stay. Although you had an overall pleasant time with us, we are sorry for the issues you encountered in your room. Your feedback has been discussed with the appropriate team members to improve the quality of accommodations moving forward. We hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Comfortable stay Very friendly front office personal
Business response:
Brian, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our cordial front desk staff. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice hotel in a great location. Room was clean but smelled of smoke and the fridge made a loud noise. Would stay here again.
Business response:
Christopher, thank you for choosing Extended Stay America. We are happy to know you had a pleasant stay with us and liked our ideal location. However, we regret the inconvenience you had due to a noisy refrigerator. We have alerted our maintenance team bout it, and they are fixing it immediately. Also, we have asked our housekeeping team to ensure proper procedures are being followed to remove the smoke smell. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hote... read more
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The stay was fantastic and the service was great.
Business response:
Lonny, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our courteous associates made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
Business response:
Mindy, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Friendly service, clean room, short stay Staff was friendly, room was clean, but bed was not comfortable. Quick stay before leaving extra early for airport.
Business response:
Lynn, thank you for choosing to stay with us. It's a pleasure to know you liked our cordial associates as well as your well-kept suite. However, we are sorry the comfort of our bed did not meet your expectations. We wish we had the opportunity to resolve this while you were. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Ana, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,386 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.