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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean and staff were very polite, just found it a little out of the way. Would still recommend it for people who like to shop.
Business response:
Thank you for choosing Extended Stay America. We are glad you were pleased with our immaculate accommodations and courteous service. Thank you again for recommending us to future guests, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Frank, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
The location was the best part, close to everything. The place is run down, in desperate need of paint in the rooms and the finishes are very cheap
Business response:
Jon, thank you for sharing your evaluation with us. We apologize for the disappointment you had with the condition of our property and the suites. Your feedback has been shared with the appropriate individuals in our organization. On a positive note, we are glad you found our location convenient for your plans. We hope to be at your service in the future. Sincerely, Hotel Management
Business response:
Dan, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Weekend trip Hotel was OK place to stay. Only complaint was the bathroom was missing a handle so it couldn’t be closed all the way. A few stains on the wall next to the bed as well. Not sure what it was.
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointed Noted decline in facility since I stayed there a year ago - smelled like cigarette smoke, security panel broken on side entry door, reception clerk out on smoking break each time I stopped by & no answer at phone when I needed to check out. Probably will stay elsewhere next time I am in the area.
Business response:
Lisa, thank you for your review. We apologize for letting you down and for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry our service was not up to your expectations. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We value your busines... read more
For an quick overnight stay on our way up to Bar Harbor this property was fine. However, our room had multiple holes in the wall and has definitely seen better days. There were also quite a few bugs and the room/bathroom REAKED of cigarette smoke. If you’re looking for a quick, cheap place to stay then this place is fine. Otherwise, SKIP IT.
Business response:
Hayley, thank you for choosing us for your overnight stay. Although you had an overall pleasant time with us, we are sorry for the issues you encountered in your room. Your feedback has been discussed with the appropriate team members to improve the quality of accommodations moving forward. We hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.