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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Apryl, thank you for sharing your gracious rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Convenient location and friendly staff. Room was not dirty however finer details had been overlooked for some time. Would not be our first choice to stay in again
Business response:
Steve, thank you for your recent stay at our hotel. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location and our courteous associates. However, we regret the housekeeping oversights you experienced in your room. We take great pride in the cleanliness of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Price and location. but i don't like this question telling me how much i have to say
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to know you had a nice stay and that you were impressed with our ideal location as well as the value we offer. Thank you for the nice rating, and we hope to see you again soon. Sincerely, Hotel Management
I used the kitchen, great value to have it. Nice staff, and comfy bed, really happy with my choice.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team. We loved having you as our guest and we hope to see you in the near future. Sincerely, Hotel Management
I liked that not only it has a little kitchen, but they provide you with pots and cutlery. I didn’t like that the housekeeping wasn’t done properly. There was dust everywhere and they should remodel some of their furniture.
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked the fully equipped kitchenette in your room. However, we regret the cleanliness issues you encountered while you were here. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Love the customer experience and service the staff is friendly, helpful and welcoming. Peaceful location nicely tucked into some woods!
Business response:
Thank you for being our guest at Extended Stay America. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our location and excellent customer service. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit. Sincerely, Hotel Management
Great customer experience & service! Clean rooms & excellent area!!
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and clean suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Unfortunately our room was obnoxious, consistent leaky faucet in both living room sink area/kitchenette as well as the shower, very dirty flooring and bedding. And smelled absolutely awful, and of course the property was booked so we got stuck staying for the time we stayed. Needless to say, we spent more time away from the room to avoid said issues aforementioned, and came back only to sleep and shower. Not our best hotel stay, and feel as though we would have been better off air bnb-ing and would have even saved money in t... read more
Business response:
Thank you for your review. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,386 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.