Extended Stay America - Portland - Scarborough

Business response:

Brian, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our cordial front desk staff. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Christopher, thank you for choosing Extended Stay America. We are happy to know you had a pleasant stay with us and liked our ideal location. However, we regret the inconvenience you had due to a noisy refrigerator. We have alerted our maintenance team bout it, and they are fixing it immediately. Also, we have asked our housekeeping team to ensure proper procedures are being followed to remove the smoke smell. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hote... read more

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Lonny, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our courteous associates made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Mindy, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Lynn, thank you for choosing to stay with us. It's a pleasure to know you liked our cordial associates as well as your well-kept suite. However, we are sorry the comfort of our bed did not meet your expectations. We wish we had the opportunity to resolve this while you were. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Ana, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Apryl, thank you for sharing your gracious rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Steve, thank you for your recent stay at our hotel. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location and our courteous associates. However, we regret the housekeeping oversights you experienced in your room. We take great pride in the cleanliness of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management