Extended Stay America - Portland - Tigard

Business response:

Thank you for choosing Extended Stay America or another stay! There is nothing more gratifying than to read that a guest has chosen to visit us again due to our great staff, pleasing ambiance and convenient location. Our goal is to always go above and beyond for every guest and we are proud to know our associates are doing just that. Thank you again for making us your home. Sincerely, Hotel Management 

Business response:

David, thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Stephanie, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Please accept our sincere apology for the lack of responsiveness you experienced with our staff. We have addressed the issue and will be using this as an example with our team to prevent future shortcomings. We appreciate your candor and hope you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Hotel Management 

Business response:

Thank you for the fantastic five- star rating of your stay at Extended Stay America. We are delighted that you enjoyed our accommodations. We look forward to seeing you again whenever your travels bring you this way. Sincerely, Hotel Management 

Business response:

Hugo, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were happy with our affordable rates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Gregory, thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management 

Business response:

Hugo, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management