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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was at the front desk when we arrived to check in. It's the first time I've checked into a hotel with a front desk that "closes" at 11 pm. I had to call Travelocity to try to cancel the reservation when it looked like we'd be unable to check in. Luckily the Travelocity agent was able to get someone o. The phone to help check me in. The room was fine. Parking lot was full.
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The area was nice, property was clean. Lacking an ice machine
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location as well as our well-kept property. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Very nice stay Very quiet and comfortable room.
Business response:
Tomas, thank you for choosing Extended Stay America. It’s a pleasure to know you had a peaceful stay with us and loved your clean and comfortable accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The room was soooo big way more then i expected.
Business response:
Leinaala, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you had a great stay with us and enjoyed your well-kept, spacious suite. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Headaches Our stay didn't happen. I received a call at 1:44pm to tell me our room was no longer available due to water damage. This left me an hour away with no place to go. We had coordinated our stay with another family and they were also displaced. This isn't the first time this has happened with this location. Two years ago we were told units had fire damage. We did at least have a room but our teen 13 yr old daughter and a young granddaughter had to have a separate room. I will not try to make reservations with this pro... read more
Business response:
Sandi, we hate losing our guests and are extremely sorry for letting you down during the last two occasions. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,084 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.