This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good for one night, but there were spiders webs everywhere in our room. Other than that the room was clean.
Business response:
Thank you for sharing your evaluation of your stay at our hotel. Although you had an overall comfortable stay, we are sorry for the inconvenience you had in your room. Your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our future guests. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
No coffee maker in room or any plastic cups to rinse
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the issue you had and regret the inconvenience it caused. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
My car got its first visual flaw in the five years I owned it. Someone hit my car with their door or tools from the maintenance going on.
Business response:
Thank you for alerting us about this instance by leaving us your feedback, and we are very sorry for the inconvenience caused to you. As your review is anonymous, we may need additional information to investigate, so please reach us out at our front desk for further assistance. Please consider giving us another opportunity to replace this experience with a much more positive memory. Sincerely, Hotel Management
The security bar on the door was broken.The heating unit cover rattled very loudly each time the heat kicked-in, with no way to remedy it without Maintenance and/or tools (literally woke me up every time, all night). Front desk clerk was not very nice when we had an 11:30 p.m. check-in but I was informed that check-in ran until 12:00 midnight.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience regarding the security bar and the door and have brought this to the attention of our maintenance to fix it immediately. We also apologize for the poor service you received from our front desk staff and regret the inconvenience it caused. We will share your concerns with the appropriate individual to ensure a better experience going forward. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel M... read more
It was better than hotels I’ve stayed in before
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,084 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.