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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Chose this for a one-nighter because it was close to I-5. Very basic: room includes functional kitchenette but for supplies such as plates, cups, cutlery etc. one is supposed to contact front desk. Since we were just passing through we didn't bother, but it would have been nice to have coffee maker setup in the room, as well as plastic cups in the bathroom to use as tooth mugs.
Business response:
Rick, thank you for choosing our hotel. We’re glad to know you liked your room and that overall you had a pleasant stay with us. However, we’re sorry for the inconvenience you experienced due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Leonardo, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
You have to borrow and ask for everything. Daily housekeeping is an upcharge. I had hair and ants in my room. Very spacious.
Business response:
Terell, thank you for sharing your feedback online. Although you liked the spaciousness of your room, we are sorry your stay was impacted due to the cleanliness issue. Also, we are sorry you didn't like our hotel policies. The feedback regarding the housekeeping issue is discussed with the appropriate team to review and action. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Barbara, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
So So I don't think they changed the sheets for my arrival. Air conditioner was extremely noisy, had to turn it off to sleep. Fridge was noisy. 'Free Breakfast' was misleading - Free Coffee and Tea/hot chocolate.. Muffins(packaged), Granola bars, Instant oatmeal packages, Location was fantastic.
Business response:
Daniel, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Service not good in the am Sara was very pleasant but the morning lady not so friendly, quite rude actually. I requested non-smoking and my room stunk of smoke and wet carpet. Beyond that the room was standard and worth the price.
Business response:
Tina, thank you for sharing your experience. We are pleased to know you were impressed by Sara, but we are sorry for the unpleasant issue you had with one of our associates. Your comments will be used as a training tool to improve our service moving ahead. Thank you again for the candid feedback. We hope for will give experience an opportunity to make this up to for during a future reviewing. Sincerely, Hotel Management
Business response:
Desi, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Adequate...
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,092 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.