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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lisa It was ok nothing outstanding
Business response:
Lisa, we appreciate you taking the time to share your review. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Was just a bad day... When we arrived, their systems (wifi and electricity) had been down all day. We had requested early checkin but weren't able to actually get in our room until 7pm. The hotel was VERY understaffed and was having a TERRIBLE time checking people in because there were literally no rooms available that were clean, so they were running to rooms and cleaning the rooms theirselves. I felt bad for the staff because they were trying but the room we ended up being in wasn't very clean and had a large stain in the ... read more
Business response:
Kim, thank you for the feedback about your stay at our hotel. We are glad your overall experience was enjoyable, but we are sorry for the unfortunate incident that occurred while you were here. Our goal is to provide the best customer experience, and we continually strive to improve our efforts. We hope you will stay with us again so we can provide you with the experience you deserve. Sincerely, General Manager
Under staffed The hotel was under staffed. Overbooked my room. Had to wait an hour for another room to be cleaned. Never got the call that my room was ready. But got an upgraded room for my inconvenience.
Business response:
Thank you for your visit. Although we are sorry for the inconvenience you experienced at the time of check-in with your room, we are pleased that our staff resolved the issue to your satisfaction. I will be sure to share your concern with the management team to see where we can make improvements. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Good locality Overall it was good stay experience. We booked room two days in advance, none of the non smoking rooms were available. Hotel location is good i.e. close to shopping places etc.
Business response:
Gajendra, thank for reviewing us. We are happy to see overall you had a comfortable stay and that you liked our location. However please accept my apologies for being unable to give you a room of your choice. I have noted all your concerns and will ensure proper room allotment is done on check-in by our front desk personnel. Also, please know our kitchenware is kept at the front desk to ensure cleanliness. Nevertheless, we appreciate your suggestion and look forward to having you here again. Sincerely, General Manager
Not the Extended Stay quality I was expecting It wasn't great - the pillows, bedding, and bed quality were pretty awful - not at all the like the quality I've experienced from staying in Extended Stay in other locations. There were ants in the room after leaving dog food on the floor for less than 12 hours.
Business response:
Sarah, thank you for your loyalty towards our brand and for the feedback about your stay at our hotel. We are glad your overall experience was enjoyable, but we are sorry for not being able to meet all of your expectations. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. Thanks again for being our guest, and we hope you will stay with us again so we can provide you with the experience you deserve. Sincerely, General Ma... read more
Poor Management Not a pleasant stay. First I checked in after 9pm and front desk telling me due to overbooked I have no room to stay and that they called me when they did not. I called hotel.com and I was livid because I was tired and needed to rest. As I was speaking on the phone and was ready to have front desk speak to Hotels.com customer service she said to cancel my call and that she has a room. I was tired with a kid and didn't want to argue. The room I got was next to a full garbage can which stunk. The carpet was not... read more
Business response:
Minerva, thank you for taking the time to review our hotel. We are disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our service and rooms. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can b... read more
Not the best not the worst. The room was ok, the area the hotel was located was close to food and other shopping. The main issue was a lot of people are using this hotel for a "home" so garbage was piled up at the stairwell. Checking was a bit combersome as the clerk had to go check our room to make sure nobody was in it as he stated the two rooms he checked had people already in them but the computer said otherwise. The shower needed some tlc as the caulking around the tub was peeling and mold was starting to grow. The toil... read more
Business response:
Brian, thank you for staying with us and providing your feedback. We are happy to know you liked our convenient location, but we are sorry for the issues you had with our front-desk service and with your room. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, General Manager
Business response:
Many thanks for posting your gracious rating about Extended Stay America - Portland - Tigard. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 4.1 star rating with 1,114 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.