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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First bed we slept in was rough. Didn’t find out till the morning that the mattress was upside down. We flipped it over and there was a big spot on it. The floor was dirty also. How ever, they got us a new room the next day.
Business response:
Dear Randy, Thank you for sharing your experience with us. We apologize for the discomfort caused by the mattress and the cleanliness issues in your initial room. We're glad our team was able to assist you in moving to a new room promptly. Your feedback is invaluable, and we are actively addressing these concerns to ensure our accommodations meet the highest standards. We appreciate your understanding and hope to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
We booked a double, got a single. Front desk blamed it on Expedia. Bathroom sink has toothpaste & spit in it. The floor turned the towel brown when it got wet.The table where you eat was dirty with sticky and dried on substances. You have to go get whatever dishes etc you want from front desk, the kitchen is stocked with a dish towel and ice cube trays. Bed was comfortable but it smelled like a pet had peed on the cloth covered base of the bed. Hair dryer didn’t work. The floor was sticky. Sad. I will pursue a refund. We sta... read more
Business response:
Dear Michelle, Thank you for being our guest after a long time. It is nice you were pleased with the comforts of the bed. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused in the room and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver the best service of any hotel in th... read more
Shabby and poorly cared for. Finding and driving up to the room was a bit depressing. Sort of had the feel of a low-income housing project.
Business response:
Dear Greg,Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet expectations and that the condition of the property left you feeling disappointed. We understand how important it is for our guests to feel comfortable and welcome, and we apologize for falling short during your stay. While there may be some areas of the property that need attention, please know that we are actively working on improvements to enhance the overall guest experience. We appreciate your input and hope you will ... read more
I normally look for a La Quinta where I'm traveling, due to good price and always good conditions. With none available, I chose this place. Xavier at the front counter was nice. The breakfast, which was part of my search criteria, was coffee, tea and oatmeal--in other words, awful. We had to walk by an overflowing pile of garbage many times. The steps are dirty, stained. The electrical outlet right of the TV would not charge items. If you want kitchen tools, like a coffee maker, you have to ask the desk for them. No ice mach... read more
Business response:
Thank you, Todd, for your feedback. We are glad to hear that Xavier provided excellent service and that you appreciated the quiet and comfortable bathroom. We apologize for the issues you encountered with breakfast, cleanliness, and other amenities. Your comments will help us address these areas for improvement. We hope to offer you a better experience at Extended Stay America in the future.Sincerely,Hotel Management
We stayed there one out of the two nights we were planning. The first room was musty and smelled like smoke even though it was supposed to be a none smoking room. We asked for another room, but that room had ants on the walls and in the kitchen area. We asked for a refund , but the manager told us to contact Expedia, which we will do!
Business response:
Dear Hamid, Thank you for your feedback. We sincerely apologize for the musty smell and cleanliness issues you encountered. This does not reflect our standards, and we regret the inconvenience caused. Since your booking was made through Hotels.com, they handle the refund process as per our standard procedures for third-party reservations. As such, we recommend contacting them directly to resolve the refund. We regret any inconvenience caused and are addressing your concerns with our team to ensure improvements. We hope you w... read more
Rooms and properties outside the room very dirty
Business response:
Dear Dennis, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.