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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly unclean room Room wasn't very clean...was getting odors of people smoking near the room doors and odor from the opened garbage cans just below out room. I wiped down surfaces in the room with soap and a washcloth, leaving the washcloth incredibly filthy
By stair a lot of garba
The staff was friendly and the room size was nice. Except, when we got there, we were placed in a suite near a domestic violence incident and saw a man who was beaten lying in his truck, with cops outside assessing the situation. The man who beat him had a warrant. Didn’t really makes us feel safe at all. One of the lights in the room did not work. There were two bathrooms. However, only one bathroom had a shower head, and the other bathroom's door did not open all the way, and the towel rack was loose, close to falling. The... read more
The front office staff was wonderful. However, the condition of the room was unacceptable.
While the employees were very helpful, the property was dirty, the building was dirty and in terrible condition.
Property wasn’t clean.
Had to wait until past 4pm
Nonair conditioner no running water no help from front desk
Business response:
Dear Matthew, We sincerely apologize for the issues you encountered during your stay, particularly the lack of air conditioning, running water, and the absence of support from our front desk. This is far from the experience we aim to provide, and we understand how frustrating this must have been. Please know that your concerns have been shared with our maintenance and guest service teams for immediate attention and correction. We truly value your input as it helps us improve our service and facilities. We hope to have the op... read more
This property is in a business park. Many of the the rooms are permanently occupied by residence didnt feel safe. Condoms and cigarette butts were on the stairs.
Business response:
Dear Erica, We’re sorry to hear that your experience did not meet expectations and that you felt uncomfortable during your stay. While we do accommodate long-term guests, the safety and cleanliness of our property are top priorities. The issues you mentioned, including litter in the stairwells, are unacceptable and have been addressed with our housekeeping and security teams to ensure more frequent monitoring and upkeep. Your concerns are important to us, and we’re working to make meaningful improvements. We appreciate your ... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.