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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was hard, floors were dirty , bathroom was dirty. Women’s intimate clothes were on dresser. I was told they were having issues with hiring cleaning people. The room also heavily smelled like smoke.
Business response:
Dear Danniell, We are grateful for your review of our hotel. As a team, we strive to maintain impeccable standards in our rooms, and we regret that we fell short during your recent stay. We have discussed these concerns with our team to ensure these issues are not repeated. Your patience and understanding are much appreciated. It is always our aim to offer each guest a near-perfect experience, and we hope that you will provide us with another opportunity to demonstrate our commitment to delivering exceptional service.Sincere... read more
We started in the first room and the bed fell apart within seconds of touching it and the room reeked of cigarettes so the moved us next door. The door would not open properly. You had to keep trying the door and literally slam into it over and over until it opened from the second they checked us in. We complained and asked for help every day and got told the guy kept calling out. Then we asked for the dishes they are supposed to provide and they had none the whole time. They were unwilling to help with bedding and linens th... read more
Business response:
Dear Breana, Thank you for your feedback and for being our guest. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for staying with us, and we hope you will allow us to welcome you the next time you visit.Sincerely... read more
Booked as I was out of power. Go to hotel and they were out of power. Had to contact hotel.com to get refund which took days (still dont have it). Needs better communication and change ability to book if not taking reservations. Driving my family in the snow and ice to a hotel that isn't accepting reservations yet took my money isn't cool.
Business response:
Dear Kindra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Disgusting couple stay This has to be the worst motel I have ever stayed. I didn’t even stay for my second night. The property is littered with homeless individuals, car windows busted out. The room 255 was disgusting, mold all over the shower, hair everywhere, tv didn’t work. Will not recommend or will I ever stay here again.
Business response:
Dear Miguel, We apologize for the challenges you faced during your stay. Your experience does not reflect our usual standards, and we deeply regret any inconvenience caused. Our team will address the issues raised promptly to ensure improvements. Your feedback is valuable, and we appreciate your understanding. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.