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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible over all. The shampoo bottle was over half way used. The sheets were dirty. The service was terrible.
Business response:
Dear Bernabe, We are truly sorry to hear about your experience. Your feedback regarding the cleanliness of the sheets and the used shampoo bottle is concerning and not reflective of our standards. We sincerely apologize for the inconvenience and poor service you encountered. Please rest assured that we are taking immediate steps to address these issues. We appreciate your feedback and hope you might consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Worst stay ever. Drug paraphernalia strewn around the room. Female sanitary products stuck to the walls. Disappointed
Business response:
Dear J.R., We are deeply sorry to hear about your disappointing experience. The conditions you described are unacceptable and not reflective of the standards we strive to maintain. Please accept our sincerest apologies for the oversight and the inconvenience caused. We are addressing this matter urgently with our housekeeping and management teams to ensure such issues are resolved and prevented in the future. We are committed to improving our services and would appreciate the opportunity to make it right. Should you choose t... read more
After being recommended by Travelocity as being clean, the first room smelled of cat urine EXTREMELY bad. That front desk staff was helpful in finding a room that didn't smell, all though this was after we had to wait for one to be cleaned.
Business response:
Dear Riley, We deeply regret the unpleasant experience you encountered during your recent stay with us. The issues you described regarding the initial room condition are unacceptable and not indicative of our usual standards. We apologize for the inconvenience and appreciate your patience as our staff worked to find a suitable alternative. Your feedback is crucial to us, and we are addressing this matter with our housekeeping team to prevent such occurrences in the future. We hope you will consider giving us another opportun... read more
Very dirty all around.
Business response:
Dear Rita, It is disheartening to see your comment, as this is far from what we want our guests to experience. The overall atmosphere of the property you describe is unacceptable and not representative of the standards we aim to uphold. We understand the importance of a comfortable stay and assure you that we will address this concern with our housekeeping team to ensure a better guest experience. We appreciate your understanding and patience in these matters and hope to have the opportunity to regain your trust in the futur... read more
Of all the hotels that I’ve stayed, I was not provided a receipt after I checked in, not so happy about it. I payed for 2 rooms for 2 days. We decided to checked out after 1 night stay after paying for 2 nights.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced regarding the receipt and your early checkout. Providing a seamless and transparent check-in process is important to us, and we regret any oversight in promptly issuing your receipt. Your feedback is valuable and will help us improve our procedures to ensure better service in the future. Please reach out to us directly for any queries regarding your refund request. We understand your frustration and hope you will consider giving us another opportunity t... read more
Would not recommend. The room had gross visible stains that should have been able to be removed that just weren’t. All the pathways to rooms were dirty and could have been solved with a broom. Then the staff, the gentlemen at the front desk said about five words to me after me waiting in the lobby 5 minutes with no one in sight. It was all honestly so bad we didn’t end up staying there, even with our non refundable hotel.
Business response:
Dear Kaleigh, Thank you for providing your feedback. We sincerely apologize for the unacceptable conditions you encountered. Cleanliness and attentive service are fundamental to our standards, and we regret that we fell short during your visit. Your concerns about the room's condition and the lack of responsiveness from our front desk staff are being addressed with the appropriate teams to ensure immediate improvements. We understand your disappointment and regret that it led to your decision not to stay. Your experience is ... read more
Motel was seedy. Needed proper cleaning, lamps didn't work or had no light bulbs, advertisement say "breakfast included" but there was no breakfast ... no even vending machine food that was supposed to be in lobby. Then there was the "disturbance" that generated an apology to us when we checked out saying "sorry about all the yelling earlier." Do NOT believe what is advertised; do NOT use this motel.
Business response:
Dear DALE, We sincerely apologize for the multiple issues you encountered during your stay. It is distressing to hear about the cleanliness concerns, malfunctioning lamps, and the absence of breakfast despite it being advertised. We understand your disappointment and frustration. Our team is committed to addressing these shortcomings and ensuring that our facilities meet the highest standards of cleanliness and functionality. Additionally, we apologize for any disturbances you experienced during your stay. Please know that t... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.