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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was dirty, room was infested with ants.
Business response:
Dear Rebecca, We sincerely apologize for the cleanliness issues and ant infestation you encountered during your stay. Your feedback is crucial, and we are actively addressing these concerns with our team to ensure immediate improvements. This falls below our standards, and we appreciate your patience. Your comfort is our priority, and we hope you consider giving us another opportunity to provide you with a more positive and enjoyable experience in the future.Sincerely,Hotel Management
Very old and in need of improvement
Business response:
Dear Aurel, Thank you for sharing your thoughts on your recent stay. We value your feedback and apologize if certain aspects of our property do not meet your expectations. We are constantly working to enhance our facilities, and your input helps us identify areas for improvement. If there are specific suggestions you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out to our management team. We appreciate your patronage and hope to have the opportunity to welcome you again... read more
We were assigned our room. We went there open the door and the room was trashed. Towels and garbage all over the place. Load the luggage back in the car and go to main office. Both myself and my son are disabled and require a main floor. We were told they had no other rooms and ours would be ready in 30 minutes. Mind you this is at 430 pm fine we left came back in an hour assuming our room was clean. Nope still trashed. Load the luggage back up and back to the office. We were then assigned another room which was clean but sm... read more
Business response:
Dear Chris, We sincerely apologize for the unacceptable experience you had during your stay with us. It is disheartening to read about the condition of the initial room assigned and the subsequent inconveniences you faced. We assure you that what you experienced is unacceptable by our standards, and we deeply regret the impact it had on your stay. We are thoroughly investigating the situation to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate your understanding. We hope you'll reconside... read more
Booked this property because I had had a good experience with it's sister property in San Jose. But I ended up checking out immediately and stayed elsewhere. The carpet in the lobby was sticky, there were construction workers and random people loitering all over the property even at 8pm, and my room was extremely dirty. Crumbs and debris all over the table and carpet, and the bedspread was covered in bleach stains. The front desk worker was super apologetic but there was no way I was comfortable actually sticking around. The... read more
Business response:
Dear Stephanie, We regret that we couldn't give you a better impression of our hotel from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The situation you've described is unacceptable, and we will look into this matter to ensure such issues are addressed. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We appreciate you bringing this to our attention and hope you'll give us another opportunity to make it right.Sincerely,H... read more
Dirty Room - Cancelled but was still charged I checked in to my room late on Sunday for a work trip and it was filthy. The toilet was coated in diarrhea, there were dirty socks on the bed, and ants on the counters. I spoked to the woman who had checked me in and told her I would be going down the road to another hotel. She apologized and told me that I would "not be charged a dime," but my card was just charged for the full stay and the hotel has not replied to my messages.
Business response:
Dear Chanda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Will never stay at this chain again Room not ready At 3pm. Had to wait almost an hour. Room was filthy. Fitted sheet on bed kept popping off while we slept waking us constantly. No implements in kitchen.no coffee pot. Bathtub disgusting. Employees screamed at each other.
Business response:
Dear Guest, Thank you for your feedback. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. Therefore, we are genuinely sorry for your inconvenience during your stay. Rest assured, we're taking steps to address these issues promptly to ensure this is not a recurring issue, as we always strive to enhance our overall guest experience. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
there was no shower curtain, the bathroom light fixture broke in the middle of the night, there were no trash cans, and the whole room was not properly cleaned. they were short staffed that day and we had to wait almost an hour after check in to get our keys, due to the rooms still being cleaned.
Business response:
Dear Shandy, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flaw... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.