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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I feel that a hotel needs to have a great compimentry breakfast in the morning and have it up to at least 11 am. Not all people wake early. Renting at a hotel isnt cheep, so i feel it's fare. Its sometimes harder for older people to have to take their luggage up the stairs, which was hard for me. I feel that should be looked at, at hotels.
Business response:
Dear Bonnie, Thank you for sharing your feedback. We apologize for any inconvenience caused by the breakfast hours and the accessibility issues you encountered. Your comments are important to us, and we will review our breakfast offerings and facility access to better accommodate all guests. We appreciate your input and hope to have the opportunity to provide a more comfortable experience in the future.Sincerely,Hotel Management
Property is worn and needs both repairs and renovations. Cigarette smoke smell is pervasive. “Lost” people knocking on doors at 2:00 AM. No apparent security.
Business response:
Dear David, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the property, cigarette smoke odor, and disturbances at night. Your security concerns are taken seriously, and we are addressing these matters promptly to enhance our guests' safety and comfort. We appreciate your input and are committed to making necessary improvements. We hope you consider giving us another opportunity to provide you with a seamless and enjoyable stay.Sincerely,Hotel M... read more
Terrible over all. The shampoo bottle was over half way used. The sheets were dirty. The service was terrible.
Business response:
Dear Bernabe, We are truly sorry to hear about your experience. Your feedback regarding the cleanliness of the sheets and the used shampoo bottle is concerning and not reflective of our standards. We sincerely apologize for the inconvenience and poor service you encountered. Please rest assured that we are taking immediate steps to address these issues. We appreciate your feedback and hope you might consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Worst stay ever. Drug paraphernalia strewn around the room. Female sanitary products stuck to the walls. Disappointed
Business response:
Dear J.R., We are deeply sorry to hear about your disappointing experience. The conditions you described are unacceptable and not reflective of the standards we strive to maintain. Please accept our sincerest apologies for the oversight and the inconvenience caused. We are addressing this matter urgently with our housekeeping and management teams to ensure such issues are resolved and prevented in the future. We are committed to improving our services and would appreciate the opportunity to make it right. Should you choose t... read more
After being recommended by Travelocity as being clean, the first room smelled of cat urine EXTREMELY bad. That front desk staff was helpful in finding a room that didn't smell, all though this was after we had to wait for one to be cleaned.
Business response:
Dear Riley, We deeply regret the unpleasant experience you encountered during your recent stay with us. The issues you described regarding the initial room condition are unacceptable and not indicative of our usual standards. We apologize for the inconvenience and appreciate your patience as our staff worked to find a suitable alternative. Your feedback is crucial to us, and we are addressing this matter with our housekeeping team to prevent such occurrences in the future. We hope you will consider giving us another opportun... read more
Very dirty all around.
Business response:
Dear Rita, It is disheartening to see your comment, as this is far from what we want our guests to experience. The overall atmosphere of the property you describe is unacceptable and not representative of the standards we aim to uphold. We understand the importance of a comfortable stay and assure you that we will address this concern with our housekeeping team to ensure a better guest experience. We appreciate your understanding and patience in these matters and hope to have the opportunity to regain your trust in the futur... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.