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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like anything it is a very run down property. In addition to the issues I listed above the room smelled like curry. I will not be coming back here.
Business response:
Dear Leonard, We sincerely apologize for the disappointing experience you had during your stay. We understand your concerns regarding the condition of the property and the odor in the room, which clearly did not meet expectations. Your comments have been shared with our housekeeping and maintenance teams to address these issues promptly and ensure a more comfortable environment for all guests. We’re committed to improving our facilities and guest experience, and your feedback plays a vital role in that process. We hope to ha... read more
The absolute worst place I'VE ever stayed in! So dirty!!! DO NOT STAY HERE! BUGS IN ROOM NO HOT WATER!
Business response:
Dear Jennifer, Thank you for bringing this to our attention. We are truly sorry about the conditions you encountered. What you described is deeply concerning and far from the experience we aim to provide. Cleanliness, proper maintenance, and guest comfort are fundamental, and your comments have been urgently shared with the appropriate teams for immediate correction. We understand the frustration this caused and are taking necessary steps to prevent future occurrences. Your feedback is essential in helping us identify where ... read more
Smelled really bad when we walked in broken shower head
Business response:
Dear carlos, We sincerely apologize for the unpleasant odor you encountered upon arrival and the issue with the broken shower head. This is certainly not the experience we aim to provide, and we understand how this impacted your stay. Our housekeeping and maintenance teams have been notified to address these issues promptly and ensure rooms are fresh and fully functional for all guests. We appreciate your feedback, as it helps us improve our services moving forward. We hope to have the opportunity to welcome you back and res... read more
I would definitely not recommend this location to anyone. This location was almost like a motel you would think of right out of a horror movie. People working on cars in the parking lot right outside the doors of the rooms. Trash cans filled to the top with smelly trash. “Questionable” people hanging out around. Felt very unsafe. Rooms were nothing like the pictures online. We packed up and left without worrying about the one night money we just paid. Should have done more research. Staff was so nice and understanding though... read more
Business response:
Dear Marissa, We sincerely apologize for the experience you had at our location. Your safety and comfort are our top priorities, and we regret that the property’s environment and condition did not meet expectations. The activity outside, the cleanliness issues, and the misrepresentation from online images are all concerns we take very seriously. We appreciate your kind words about our staff, and we’re glad they showed you courtesy and understanding. Please know your comments have been shared with management for immediate rev... read more
Bedbugs. Lied and forced me into an upstairs room despite my ground floor reservation. Dismal, soul crushinv place
Business response:
Dear Kim, We sincerely apologize for the distressing experience you had during your stay. The presence of bedbugs is a serious concern. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We also regret the issue regarding your room assignment. While we do our best to honor all requests, it’s clear we failed to meet expectations in your case, and for that, we are truly sorry. Your descript... read more
You’ve been warned-AVOID! Front desk seemed bothered to check people in, no guidance really provided on where the room was except “it’s in that building” (a map would have been helpful)..no details shared about the grab & go breakfast, the bed was like sleeping on a rock, zero water pressure, ice tray had hairs in it. Do NOT recommend this location to stay at.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. The concerns you’ve raised regarding front desk service, lack of communication, room condition, and cleanliness fall well below the standards we aim to uphold. We are addressing these issues with our team to ensure better training, improved guest interaction, and stricter housekeeping protocols. Your comments about the bed comfort and water pressure are also being reviewed for necessary improvements. We appreciate you bringing these... read more
They gave me a dirty room so I went back to let them know that room they provided was a mess from previous people. Hair in sink food all over. Very dirty. Walked back to the lobby and they provided a different room which was better.
Business response:
Dear Guest, We apologize for the inconvenience of being assigned a room that was not properly cleaned. This is not the standard we strive to uphold, and we appreciate you bringing it to our attention so we could correct it by providing a better room. We’re glad the second room met your expectations and are working with our housekeeping team to ensure consistency. Your experience matters, and we look forward to welcoming you back with detailed improvements.Sincerely,Hotel Management
It had a kitchen, but absolutely no supplies in it. Sink was stained. The carpet needed replaced. Did not feel comfortable sleeping under the sheets. It just didn’t come off as a well kept property. Not not impressed.
Business response:
Dear Guest, We apologize that your stay did not meet expectations, particularly regarding the absence of kitchen supplies, stained sink, worn carpet, and overall room comfort. Please know that kitchen items are available upon request, and we are actively working on property updates and maintenance improvements to ensure a better guest experience. Your comments help guide these efforts, and we sincerely look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.