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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Of all the hotels that I’ve stayed, I was not provided a receipt after I checked in, not so happy about it. I payed for 2 rooms for 2 days. We decided to checked out after 1 night stay after paying for 2 nights.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced regarding the receipt and your early checkout. Providing a seamless and transparent check-in process is important to us, and we regret any oversight in promptly issuing your receipt. Your feedback is valuable and will help us improve our procedures to ensure better service in the future. Please reach out to us directly for any queries regarding your refund request. We understand your frustration and hope you will consider giving us another opportunity t... read more
Would not recommend. The room had gross visible stains that should have been able to be removed that just weren’t. All the pathways to rooms were dirty and could have been solved with a broom. Then the staff, the gentlemen at the front desk said about five words to me after me waiting in the lobby 5 minutes with no one in sight. It was all honestly so bad we didn’t end up staying there, even with our non refundable hotel.
Business response:
Dear Kaleigh, Thank you for providing your feedback. We sincerely apologize for the unacceptable conditions you encountered. Cleanliness and attentive service are fundamental to our standards, and we regret that we fell short during your visit. Your concerns about the room's condition and the lack of responsiveness from our front desk staff are being addressed with the appropriate teams to ensure immediate improvements. We understand your disappointment and regret that it led to your decision not to stay. Your experience is ... read more
Motel was seedy. Needed proper cleaning, lamps didn't work or had no light bulbs, advertisement say "breakfast included" but there was no breakfast ... no even vending machine food that was supposed to be in lobby. Then there was the "disturbance" that generated an apology to us when we checked out saying "sorry about all the yelling earlier." Do NOT believe what is advertised; do NOT use this motel.
Business response:
Dear DALE, We sincerely apologize for the multiple issues you encountered during your stay. It is distressing to hear about the cleanliness concerns, malfunctioning lamps, and the absence of breakfast despite it being advertised. We understand your disappointment and frustration. Our team is committed to addressing these shortcomings and ensuring that our facilities meet the highest standards of cleanliness and functionality. Additionally, we apologize for any disturbances you experienced during your stay. Please know that t... read more
Room was smoky and did not smell clean.
Business response:
Dear Alan, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your visit. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so that we will address them appropriately with our team. We value your business and would love the opportunity to exceed your expectations and pro... read more
Liked: Check in reception staff was very pleasant & professional. There were quite a few issues in the room but staff was very apologetic & accepting of the concerns, and tried to resolve a few, promised to give some discount as they couldn’t move us to another room due to being fully booked. Good neighborhood & quiet. Good parking too. Did not like: However it was quite disappointing to find leftover food in refrigerator, smelly decaying food in kitchen trash, missing toilet tank cover and hence no flush handle, cover over ... read more
Business response:
Dear Riffat, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughly inspected before allocating to future guests. We r... read more
Tried to check in past midnight after paying for a room, and they refused to let me check in and refused to refund my money. I paid for a room that they wouldn't let me use.
Business response:
Dear Tyler, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Trash around the stairwells, stains and spills on the concrete, shopping carts parked under the stairs. Checkin poorly executed by the staff. Interior room space passable but only barely. Damaged wall surface, remote for media didn't work, chips in bath tub. Never again
Business response:
Dear Charles, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We have taken note of the concerns you raised as we continually stri... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.