This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The towels given to us where dirty and so was bathroom tub and curtains.
Business response:
Dear Jovita, We sincerely apologize for the cleanliness issues you encountered with the towels, bathroom tub, and curtains. This is not the standard we strive for, and we will immediately address these concerns with our housekeeping team to ensure improvements. Guest comfort and satisfaction are our top priorities, and we appreciate your input as it helps us enhance our services. We hope to provide a much better experience in the future. We look forward to welcoming you back!Sincerely,Hotel Management
Very dirty bathroom and I had to buy my own supplies to clean.
Business response:
Dear jordan, Please accept our apologies for not meeting your expectations. We take great pride in our hotel's service, cleanliness, and maintenance, and are sorry we fell short on these grounds during your stay. However, we appreciate you bringing these concerns to our attention, as we always want to improve our services. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
Didn't use this hotel. They would not allow me to change it by one day. Very disappointed with them. Not a guest-friendly approach at all.
Business response:
Dear Randy, Thank you for sharing your feedback. We apologize for any inconvenience caused by the reservation policy. We understand that flexibility is important, and we are sorry we couldn't accommodate the change in your booking. Our team is always working to improve guest satisfaction, and we will discuss your concerns with our team to ensure a better experience in the future. We hope you’ll consider staying with us again. Sincerely,Hotel Management
No running water Hotel key maker was down so we had to be escorted to rooms. Hotel had NO running water and didn’t tell us about it when we went to check in. We found out from another guest and went and got a different hotel.
Business response:
Dear Erin, Thank you for your feedback. We deeply apologize for the inconvenience caused by the key maker issue and the lack of running water during your stay. We understand how important these amenities are, and we're sorry for not informing you sooner. This is not the experience we strive to provide, and your comments will be shared with our team to improve communication and service. We hope to have the opportunity to welcome you back for a better experience. Sincerely,Hotel Management
Internet was down for 3 days, and they never did come fix the telephone. The breakfast is a joke, muffins and Nutra grain bars and if you are lucky oatmeal packs. Broken cabinet doors and broken light fixtures.
Business response:
Dear Patrick, Thank you for your feedback. We apologize for the issues you experienced during your stay. We understand the frustration caused by the internet downtime and the unaddressed telephone repair. Our team is working to resolve these technical issues promptly. Regarding breakfast, we appreciate your input and will review our offerings to provide a better selection. We're also addressing the maintenance concerns with the cabinet doors and light fixtures. We value your feedback and look forward to welcoming you back so... read more
First bed we slept in was rough. Didn’t find out till the morning that the mattress was upside down. We flipped it over and there was a big spot on it. The floor was dirty also. How ever, they got us a new room the next day.
Business response:
Dear Randy, Thank you for sharing your experience with us. We apologize for the discomfort caused by the mattress and the cleanliness issues in your initial room. We're glad our team was able to assist you in moving to a new room promptly. Your feedback is invaluable, and we are actively addressing these concerns to ensure our accommodations meet the highest standards. We appreciate your understanding and hope to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.