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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check-in process at the hotel was smooth, and I appreciated that parking was secured behind a gated area. However, I was very disappointed with the cleanliness of the room. The sheets on the bed were stained with yellow marks, and it was clear they had either not been properly cleaned or were permanently stained. Before checking out, we looked under the bed to make sure we hadn't left anything behind and were shocked to find someone else’s dirty underwear, a used shirt, and old food items like cheese, nuts, and crackers—... read more
Business response:
Dear Rena, We’re glad the check-in process went smoothly and that you felt reassured by the secured parking. That said, we sincerely apologize for the condition in which your room was found. Discovering personal items and food left behind is completely unacceptable and not at all the standard we aim to uphold. We understand how this affected your impression of the property and will be addressing your concerns directly with our housekeeping team to prevent this from happening again. We appreciate your feedback and the opportu... read more
It was good for the price, and the staff was very friendly and attentive. However the rooms were a bit dirty, and it was noisy. The security gate for parking doesn’t always work… and it’s really inconvenient that the key cards don’t work well on the gate. I mean you can’t beat the price… but I probably won’t stay here again.
Business response:
Dear Phillip, We’re glad the service and value stood out during your stay, and we appreciate your kind words about the team. That said, we apologize that the condition of the room, as well as challenges with noise and parking access, affected your overall comfort. This will be addressed with our maintenance team to ensure smoother entry for guests. We understand how frustrating these inconveniences can be and are working on solutions to address them. We hope to have the chance to welcome you back so we can provide you with t... read more
It was a really wonderful hotel. It was great to have a kitchen to use.
Business response:
Dear Mariruth, Thank you for including Extended Stay America in your travel plans. We’re delighted to know you had a wonderful stay and that having a kitchen available made things even more convenient for you. We appreciate you taking the time to share your positive feedback, and it means a lot that you chose to stay with us. We look forward to welcoming you back whenever your travels bring you our way again. Sincerely, Hotel Management
Perfect for what I needed
Business response:
Dear Jacqueline, Thank you for the fantastic review of Extended Stay America. We're glad to know our accommodations suited your needs and provided the level of comfort you were looking for. Whether it's for a short visit or an extended stay, our goal is to offer a dependable and welcoming environment where guests can feel relaxed and well-supported. We're happy we could deliver that for you. Your feedback encourages us to continue focusing on the details that make a stay smooth and enjoyable. We look forward to hosting you a... read more
The staff here go above and beyond for the guests to ensure their stay is a positive experience. EXTRASPECIALLY Tiffany Kendra and Sarah, I adore Tiffany and Sarah is so helpful
Business response:
Dear Mariruth, Thank you for including Extended Stay America in your travel plans. We’re delighted to know you had a wonderful stay and that having a kitchen available made things even more convenient for you. We appreciate you taking the time to share your positive feedback, and it means a lot that you chose to stay with us. We look forward to welcoming you back whenever your travels bring you our way again. Sincerely, Hotel Management
Love how they treat thier guests ❤️
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,696 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.