Extended Stay America - Portland - Vancouver

Business response:

Dear Shirley,Thank you for the glowing five-star review on Extended Stay America. We're thrilled that you had a pleasant time at our hotel. It's lovely to know that our team's hard work and attention to detail didn't go unnoticed. It is always heartwarming to hear when a specific team member has gone above and beyond to make a guest's stay memorable. We will make sure to share your kind words with Tiffany and the entire team. It was our pleasure to host you, and we hope to see you soon.Sincerely,Hotel Management 

Business response:

Dear Nancy,Thank you for sharing a review about your recent stay. We appreciate your kind words about our staff. However, we are sorry for the issues you encountered during your visit. We apologize for any distress or inconvenience it might have caused. We do have a pet policy, so our guests are not disturbed. Rest assured, we are committed to improving our pet-friendly policies and guest awareness. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations dur... read more

Business response:

Dear Edgar,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Sallyann,Thank you for sharing your feedback with us. We’re sorry that you found the surrounding area less than ideal and that the bed was not as comfortable as we strive to provide. We also understand your concern about the security measures in place. Your comfort and safety are very important to us, and we’re currently reviewing these aspects to ensure a better experience for our guests. We work very closely with local law enforcement for the safety of our guests. We appreciate your comments and hope you might conside... read more

Business response:

Dear Leanna, Thank you for your kind feedback! We’re delighted to hear that you found our staff to be lovely and quick to answer your questions. Providing excellent service is our priority, and we’re pleased that we could assist you effectively. We look forward to welcoming you back to Extended Stay America and ensuring another great experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Jennifer,Thank you for your feedback. We're glad to hear you felt safe during your stay. We apologize for the cleanliness issues in your room and will address this with our housekeeping team to ensure better standards. We understand that having only the front doors for entry and exit can be inconvenient, but it's part of our efforts to maintain a secure environment for our guests. We appreciate your understanding and hope to improve your experience on your next visit.Sincerely, Hotel Management