This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sketch surrounding area. Bed not real comfortable. Doors locked at all times
Business response:
Dear Sallyann,Thank you for sharing your feedback with us. We’re sorry that you found the surrounding area less than ideal and that the bed was not as comfortable as we strive to provide. We also understand your concern about the security measures in place. Your comfort and safety are very important to us, and we’re currently reviewing these aspects to ensure a better experience for our guests. We work very closely with local law enforcement for the safety of our guests. We appreciate your comments and hope you might conside... read more
Lovely staff quick to answer questions
Business response:
Dear Leanna, Thank you for your kind feedback! We’re delighted to hear that you found our staff to be lovely and quick to answer your questions. Providing excellent service is our priority, and we’re pleased that we could assist you effectively. We look forward to welcoming you back to Extended Stay America and ensuring another great experience on your next visit.Sincerely,Hotel Management
Safe, rooms not the cleanest ans you can only go in and out of the front doors which is a little inconvenient but i guess they are just trying to stay safe
Business response:
Dear Jennifer,Thank you for your feedback. We're glad to hear you felt safe during your stay. We apologize for the cleanliness issues in your room and will address this with our housekeeping team to ensure better standards. We understand that having only the front doors for entry and exit can be inconvenient, but it's part of our efforts to maintain a secure environment for our guests. We appreciate your understanding and hope to improve your experience on your next visit.Sincerely, Hotel Management
Great front office staff however the property was very dated and lots of sketch people in and near the building.
Business response:
Dear William, Thank you for sharing your experience. We're glad you found our front office staff accommodating. We continually strive to maintain a safe and welcoming environment for all guests. Your feedback about the property's appearance is noted, and we appreciate your insights. We are committed to ongoing improvements to enhance our guests' experience. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Management
The smell was almost overpowering; we had to purchase some room spray to be able to stay in the room. It was not like other Extended Stays I have been in previously....
Business response:
Dear Jerry, We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention.Si... read more
Our room was pretty comfortable, but the staff seemed very disorganized and not very helpful. The elevator was down for the entire 5 days. Always had people hanging out smoking right outside the lobby area. Breakfast bar was just coffee, oatmeal packets, and mini muffins.
Business response:
Dear Sunnybrook, Thank you for your feedback. We're glad you found your room comfortable. We apologize for any inconvenience you experienced with the service and amenities. Your comments regarding the staff and the breakfast options will be shared with our team to help improve guest experiences. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 4.2 star rating with 978 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.