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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was marketed on the go so you must have low expectations. However coffee and a packaged muffin was still underwhelming. No healthy choices just carbs.
Business response:
Thank you for choosing to stay with us. We’re glad to know you liked most aspects of our hotel, but we’re sorry for failing to meet some of your expectations with our grab-and-go breakfast. We will share your feedback with our Brand Leaders so that they can use it while implementing new breakfast offerings. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Service was great my only complaint is the condition of the room with chipped paint on bathroom door dresser drawers Venere chipped across the top and kitchen counter band was checked .
Business response:
Marilyn, thank you for your comments. We are sorry to know you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Wonderful staff This will be our place to stay from now on. Great staff and nice area
Business response:
Tom, thank you for choosing Extended Stay America for your needs. We are thrilled to know you liked our convenient location and that you were impressed with the service of our courteous staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Quite hotel fairly close to Portland Airport When I arrived at the hotel, I was informed that my room was a smoking room. This was completely unacceptable. The desk person checked with some of her existing clients, and she was able to get us into a non-smoking room. The room was comfortable and clean. We did not experience any outside noise from the airplanes or road noise. The breakfast was disappointing as only muffins and candy bars were available.
Business response:
Rendell, thank you for taking the time to share your feedback. We are pleased we were able to provide you with the room of your choice, but we are sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Wow - Akira, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Moving
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you at Extended Stay America, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Terrible Smell in General Areas I've stayed in a lot of hotels, and many Extended Stay Americas too. This one is not in the greatest neighborhood (and there are a lot of groups of locals hanging out in the parking lot). The worst part though, was how the public areas (the hallways especially) smelled. Fortunately, it didn't carry into the room, but in the hallway, you almost gag. They should remove the hallway and stairwell doors and air this place out.
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,671 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.