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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff and Manager were excellent in service, friendliness. Comfortable accommadations.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Amazing experience Very satisfied I can't wait to stay again. I'm going to looking for some great prices for my next stay ASAP
Business response:
Carey, thanks for the review of Extended Stay America. We are thrilled to know you had an excellent stay with us and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Front desk clerk was friendly but slow and had to return because key cards didn’t work. Lobby smelled like cigarette smoke.
Business response:
Jeremy, thank you for being our guest. We're sorry for the inconvenience you had due to the keys of your room and for the smoke smell you experienced in the lobby. Please be assured that we have discussed your feedback with our maintenance team to identify and fix the lock of your room. We're also working with our housekeeping team to remove the smell from our property. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Room layout was good, shower good and bed was good for a mid-range hotel. Hotel was very noisy all night due to barking dogs (in room and outside), crying children, slamming doors, music and hallway chatter. This may be due to the fact that this is a hotel set up for transient workers. As we travel we'll definitely look to other rooming options for a one/two night stay as a good night's rest is important for sustaining travel goals.
Business response:
Ken, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and truly regret the inconvenience it caused. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We are terribly sorry that your sleep was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
It was okay for what I paid. However, the cleanliness was not okay. Had to check out early AM and it was bad. I stood around for twenty minutes. The employee was slow. And I even mentioned that I had a car to return and a flight to catch.
Business response:
Thanks for being our guest. Although you liked certain aspects of our hotel, we apologize for the poor service you received from our staff and the cleanliness issue. Your feedback is shared with the entire team in an effort to improve our game and deliver excellent service going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Great Service The night front Desk guy was awesome. Extremely nice and helpful.
Business response:
Lauryn, thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our front desk associates efforts and excellent service. He will be thrilled to know their efforts are recognized and that you took the time to compliment him in your review. Thank you again, and we hope you will stay with us again soon! Sincerely, Hotel Management
Business response:
Thank you for your 4-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,671 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.