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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place The staff is wonderful
Business response:
Tom, it was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We appreciate your review and look forward to welcoming you back soon. Sincerely, Hotel Management
I liked the convenience of being near where my meeting was. The room was not clean. There were no dishes or silverware to use in the room with a kitchenette, no vending machines on the floor. There was one shampoo in the bathroom, and a soap. No conditioner or hand lotions. There was so much dust under the counter in the bathroom I don't think anyone had cleaned under there in months! I had asked for a non-smoking room, but got a smoking room anyway. I have asthma! I took a reaction to the sheets, reddened skin on my face an... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Even the most basic hotel should have: A sheer curtain to allow some privacy when drapes open Plastic cups to brush teeth or drink water At least continental breakfast with Fresh pastries and fruit if it advertises BREAKFAST!
Business response:
We appreciate you choosing our hotel and for providing your review. We offer our apologies that we couldn't hit the mark of your expectations for a perfect visit. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will be sure our front office team communicates this more clearly going forward. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to dis... read more
Gerne wieder Gutes Hotel, wir würden es wieder nutzen
Business response:
Berit, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Good location, but a the room and hotel is in need of a general overhaul and upgrade. Stains, flacking enamel, etc.
Business response:
Dave, thanks for being our guest. Although you liked our location, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
excellen friendly. room was very clean. They are very pet friendlyt staff! very
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room and hospitality made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Frugal hotel The hotel was a bit frugal. I needed to ask for hangers for the closet. The free bre akfast was some packaged muffins and granola bars. Even though the rooms have a kitchenette, there were no glasses in the room and only one chair at the table. On the plus side, the location was great with plenty of restaurants and shops nearby.
Business response:
Thanks for taking time to share your review online. Although you liked our location, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,671 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.