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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The television did not work and when I asked for help they said there was nothing they could do. There was no grab and go breakfast out at 8 am. MY toilet leaked and made an awful sound when flushed. The outside doors were left propped open all night, very unsafe. The dog area was COVERED in trash. The entire premises was dirty and had trash everywhere. NOT DOG FREINDLY!!
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Dirty sheets, I requested a refund and left immediately
Business response:
Dear Guest, Thank you for sharing your impressions. We are very sorry to learn that our hotel did not provide the level of comfort you were seeking. Your remarks about the cleanliness are concerning, and we regret that this caused you to cut your visit. Your patience and understanding are appreciated in the meantime. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
very skimpy selection
I picked this property because it was brand new so I thought it would be clean. It was not. It’s not really a hotel it’s for extended stays like people working Out of town so there are crews of men staying here. There was random peoples hairs in the bathtub and sink. There was dried Waffle House Hashbrowns in the floor. It’s loud you can hear every other guest moving above you and doors slamming. Someone pulled the fire alarm at 3:30 am and we had to evacuate with our dog who was traumatized. It took about 30 min to go back ... read more
Business response:
Dear Amy, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccabl... read more
There was no hot water. And no heat.
Business response:
Dear Robin, We sincerely apologize for the inconvenience you experienced with the hot water and heating during your stay. Guest comfort is our top priority, and we regret that we fell short in providing a fully functional and comfortable room. Your comments have been shared with our maintenance team to ensure that these issues are addressed promptly and do not affect future guests. We appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to provide a more comfortable and enjoyable... read more
So right when I got there the guy at the front desk said they had overbooked themselves and I was lucky to get the last room even though I had a reservation. Some drunk guy had dropped a bottle of beer so the whole lobby/elevator area smelled like a brewery and the ground was sticky. We walked to our room and our door wasn’t even closed it actually looked like someone just put the lock out so the door was propped open which didn’t feel safe. We went to bed around 10 and around 3:15AM got woken up to the fire alarm blasting f... read more
Business response:
Dear Elizabeth, We sincerely apologize for the issues you encountered, including the overbooking situation, fire alarm disturbance, and limited breakfast options. Guest safety, comfort, and satisfaction are our top priorities, and we regret that your stay did not meet these standards. Your comments have been shared with our management and operations teams to ensure corrective actions are taken and service improvements are made. We truly value your input, as it helps us enhance the guest experience. We hope to have the opport... read more
Room is clean but noThe room above us is quite loud
Front staff not friendly and elavator was broke room was on the 4th floor
Business response:
Dear Brian, We sincerely apologize for the inconvenience you experienced with our elevator and the service from our front desk staff. Your concerns have been shared with our team to ensure improvements are made so that every guest enjoys a smooth and pleasant experience. We truly value your input as it helps us enhance our facilities and service standards. We hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 293 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.