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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very disappointed to find that there was not a coffee pot with coffee in the room. I was also very disappointed that there was not a breakfast bar at all. It was packets of oatmeal, muffins, nothing of any substance really. I booked because it said breakfast. Luckily, Waffle House was across the street.
Business response:
Dear Guest, We sincerely apologize for the disappointment caused by the absence of a coffee pot in your room and the limited breakfast options. Your comments have been shared with our team so we can improve both our in-room offerings and breakfast selection. We appreciate your understanding and hope to provide a more satisfying experience on your next visit. Sincerely Hotel Management
Continental breakfast was sparse, staff was typically not at the front desk. You had to” look for them,” elevator was out of service during our stay.
Business response:
Dear Guest, We apologize for the inconvenience caused by the limited breakfast options, the absence of staff at the front desk when you needed assistance, and the elevator being out of service during your stay. These issues do not reflect the experience we aim to provide, and we appreciate you bringing them to our attention. Our team is actively reviewing these concerns to ensure better service and reliability moving forward. Thank you for helping us improve. We value your comments and look forward to welcoming you back. Sin... read more
Dirty with garbage all over floor, noise all night, hard to sleep.
Business response:
Dear Guest, We’re truly sorry to hear about your disappointing experience with cleanliness and noise during your stay. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams. We sincerely apologize for the inconvenience caused. We value your feedback and hope you’ll give us another chance to provide you with a more comfortable stay. Sincerely, Hotel Management
I got in late from traveling and was told my reservation was no longer available as it was after midnight…and I was marked as no show with their end of day programming. I discussed that I should have access to the room and it should be available as check out was not until 11. I have never encountered this response nor problem. The reception staff suggested I could rebook for the next dates night, to which I then told her I would be getting a two night stay for the price of one. After this she was able to check me in. Rough e... read more
Business response:
Dear Guest, We are sorry for any stress you experienced upon arrival due to your room reservation not being in place. First impressions are essential; therefore, we regret that your visit began on a negative note. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We would welcome the opportunity to provide you with the exceptional stay you deserve any time you are back in the city. Sincerely, Hotel Management
The television did not work and when I asked for help they said there was nothing they could do. There was no grab and go breakfast out at 8 am. MY toilet leaked and made an awful sound when flushed. The outside doors were left propped open all night, very unsafe. The dog area was COVERED in trash. The entire premises was dirty and had trash everywhere. NOT DOG FREINDLY!!
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Dirty sheets, I requested a refund and left immediately
Business response:
Dear Guest, Thank you for sharing your impressions. We are very sorry to learn that our hotel did not provide the level of comfort you were seeking. Your remarks about the cleanliness are concerning, and we regret that this caused you to cut your visit. Your patience and understanding are appreciated in the meantime. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
very skimpy selection
I picked this property because it was brand new so I thought it would be clean. It was not. It’s not really a hotel it’s for extended stays like people working Out of town so there are crews of men staying here. There was random peoples hairs in the bathtub and sink. There was dried Waffle House Hashbrowns in the floor. It’s loud you can hear every other guest moving above you and doors slamming. Someone pulled the fire alarm at 3:30 am and we had to evacuate with our dog who was traumatized. It took about 30 min to go back ... read more
Business response:
Dear Amy, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccabl... read more
There was no hot water. And no heat.
Business response:
Dear Robin, We sincerely apologize for the inconvenience you experienced with the hot water and heating during your stay. Guest comfort is our top priority, and we regret that we fell short in providing a fully functional and comfortable room. Your comments have been shared with our maintenance team to ensure that these issues are addressed promptly and do not affect future guests. We appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to provide a more comfortable and enjoyable... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 302 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.