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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room advertisement said breakfast and there was no breakfast only oatmeal in a packet and fruit bars. It was more a hotel for handicapped or addicts that had vouchers that gave them a place to stay. I did not feel comfortable there.
Business response:
Dear Corina, Thank you for sharing your feedback. We sincerely regret that the breakfast offerings did not meet your expectations and that your stay did not feel as comfortable as it should have. Providing a welcoming environment and clear communication about amenities is important to us, and we appreciate you bringing this to our attention. Your input helps us improve, and we will review these concerns to ensure a better experience for all guests. We truly appreciate you taking the time to share your thoughts. Sincerely, Ho... read more
Newly painted. Hard to sleep when you can still smell the paint curing.
Business response:
On behalf of the entire team at Extended Stay Premier Suites, I wanted to extend our heartfelt thanks for choosing to stay with us. It was truly a pleasure to have you as our guest. We are delighted to hear that you had a positive experience during your stay. We strive to provide the best possible service, and your feedback is a wonderful affirmation of our efforts. Thank you once again for your kind feedback. We look forward to welcoming you back to Extended Stay Premier Suites soon. If there is anything we can do to make y... read more
Let me clarify the 1 star I gave for staff was NOT all of them just one in particular. After complaining for 3 days I had plumbing problems, everything backed up and dirty water was coming from shower drain and sinks and toilet was gurgling. Flooded entire bathroom almost to carpet. Call front desk 4 times and was told he was only one there and couldn’t come, I called the 800# and was told to take it up with site manager (who wasn’t there) 3 hours later went to front desk and man went home without coming to my room or tellin... read more
Business response:
Dear Selena, Thank you for taking the time to share your experience. We sincerely regret the maintenance issues you encountered and the delay in resolving them. Guest comfort and timely assistance are extremely important to us, and we apologize for the frustration and inconvenience this caused during your stay. On the positive side, we are pleased that our team member was able to assist you and accommodate a room change. Your feedback will be shared to ensure that such situations are handled promptly in the future. We apprec... read more
Stained sheets and lacking amenities The pillows and comforter were both stained. The bathroom was not stocked with toilet paper and the shower did not have conditioner. The front desk also carried no conditioner, only shampoo. Staff were friendly and cordial though.
Business response:
Dear Kyle, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will visit us again the next time you are in the area, demonstrating our commitment to exceptional hospitality. Sincerely, Hotel Management
They overbooked the hotel and didn’t give me the rooms even after having a booking confirmation.
Business response:
Dear Naresh, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered upon arrival. We understand how frustrating it must have been to arrive with a confirmed reservation and not receive the accommodations you expected. This situation does not reflect the level of service we aim to provide, and your concerns are being taken seriously. We will address this with our team to ensure a better experience for future guests. We hope you will give us another chance to provide you with the ho... read more
Business response:
Dear Valued Guest, I hope this message finds you well. We are truly honored to have you staying with us at our hotel. Your comfort and satisfaction are our top priorities, and we strive to provide an exceptional experience for all our guests. It has come to our attention that your stay may not meet your expectations. We sincerely apologize for any inconvenience you may have encountered. Please know that we are here to assist you and make your stay as pleasant as possible. If there is anything we can do to improve your experi... read more
The floor was dirty when I arrived - gritty and dusty. I got in late and left early the next morning. In the morning I had gone to the front desk to talk to someone about it before I left but no one was there. So when I was able to later in the day I called the front desk to ask it to be cleaned, they said all the staff were leaving and they could resolve it tomorrow if I came to the desk at 9 am. I needed to leave earlier than 9. I didn’t want to spend another night in a dirty room so I reached out to Expedia and they conta... read more
Business response:
Dear Claire, Thank you for taking the time to share your experience. It’s truly unfortunate that your arrival was met with less-than-ideal conditions, and we sincerely regret the inconvenience caused. The delay in addressing your concern and the untimely call you received do not reflect the standards we aim to uphold. Your feedback has been shared with our team to help ensure a more attentive and timely response going forward. We appreciate your understanding and look forward to the opportunity to provide a significantly imp... read more
It was definitely bad. We could not regulate the thermostat and it was super cold inside the room (the outside temperature was cold as well). Informed at the desk and they said it would get fixed, we went out and came back and nothing changed. And the receptionists were not even friendly, bare minimum response and didn’t even help. They didn’t even respond properly for other queries.
Business response:
Dear Guest, We sincerely appreciate your feedback and regret that your experience fell short of expectations. We apologize for the discomfort caused by the temperature regulation issues and the lack of attentive service; this is not the level of hospitality we strive to provide. Your comments have been shared with our maintenance and front desk teams to address these concerns promptly. We understand your frustration and are committed to improving our responsiveness to guest needs. We hope you’ll consider giving us another op... read more
Shay People above us were incredibly loud all night. I complain twice about it. They were stomping and being so loud I couldn’t sleep. They offer “breakfast” but it was just cereal bars and packets or grits and oatmeal and coffee. Not impressed. When booking with Hotel it said that this location had a pool, it did not. My child was disappointed. Staff was friendly! The amenities, well lack there of, were just not what I expected based on the booking information.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry the noise impacted your rest and that the amenities did not align with your expectations. We understand how disappointing it must have been, especially when traveling with a child. Your feedback is valuable and will help us improve how we communicate offerings and address disturbances more effectively. On a positive note, we appreciate your kind words about our team and hope you will consider giving us another opportunity to provide a more... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 293 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.