This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheets and pillow cases were dirty had to get them swapped out our towels were also dirty had to have those swapped as well. The guy working the front desk was very helpful and polite but the room we stayed in wasn’t cleaned well at all.
Business response:
Dear Shannon, We are truly sorry to hear about the cleanliness issues you encountered in your room; that’s not the standard we aim to uphold. We’re glad, however, to hear that our associates were attentive in assisting you. Your comments will be shared with our housekeeping team to ensure better attention to detail moving forward. We appreciate you bringing this to our attention and are grateful for your patience. We hope to have another opportunity to provide a much better experience in the future. Sincerely, Hotel Manageme... read more
I want
Hello, We had a reservation for this property and yet when we went to check in you had no rooms, extremely dissatisfied with the fact our reserved room was given to someone else. Will never stay at this property again and I will be requesting a full refund
Business response:
Dear Jose, Thank you for sharing your feedback about your recent visit. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please allow us some time to discuss your case and process the refund. We take these concerns seriously and will address them to ensure we are focused on providing excellent customer service. Your insights are valuable to us, and we'l... read more
Do not waste your money on this place!! It is absolutely filthy!! The bed spread was dirty & stained, the carpet was dirty, there was coffee spilt on the counter, the trash can was full from the last guest, and the recliner was sticky. It stunk so bad in the hallways, elevator & entrance. The hallways looked like they haven't been vacuumed in weeks. There were guests drinking in the lobby, with their liquor just sitting on the table. You had to walk through smoke at the entrance. We went down for the grab & go breakfast & th... read more
Business response:
Dear Robert, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Room advertisement said breakfast and there was no breakfast only oatmeal in a packet and fruit bars. It was more a hotel for handicapped or addicts that had vouchers that gave them a place to stay. I did not feel comfortable there.
Business response:
Dear Corina, Thank you for sharing your feedback. We sincerely regret that the breakfast offerings did not meet your expectations and that your stay did not feel as comfortable as it should have. Providing a welcoming environment and clear communication about amenities is important to us, and we appreciate you bringing this to our attention. Your input helps us improve, and we will review these concerns to ensure a better experience for all guests. We truly appreciate you taking the time to share your thoughts. Sincerely, Ho... read more
Newly painted. Hard to sleep when you can still smell the paint curing.
Business response:
On behalf of the entire team at Extended Stay Premier Suites, I wanted to extend our heartfelt thanks for choosing to stay with us. It was truly a pleasure to have you as our guest. We are delighted to hear that you had a positive experience during your stay. We strive to provide the best possible service, and your feedback is a wonderful affirmation of our efforts. Thank you once again for your kind feedback. We look forward to welcoming you back to Extended Stay Premier Suites soon. If there is anything we can do to make y... read more
Let me clarify the 1 star I gave for staff was NOT all of them just one in particular. After complaining for 3 days I had plumbing problems, everything backed up and dirty water was coming from shower drain and sinks and toilet was gurgling. Flooded entire bathroom almost to carpet. Call front desk 4 times and was told he was only one there and couldn’t come, I called the 800# and was told to take it up with site manager (who wasn’t there) 3 hours later went to front desk and man went home without coming to my room or tellin... read more
Business response:
Dear Selena, Thank you for taking the time to share your experience. We sincerely regret the maintenance issues you encountered and the delay in resolving them. Guest comfort and timely assistance are extremely important to us, and we apologize for the frustration and inconvenience this caused during your stay. On the positive side, we are pleased that our team member was able to assist you and accommodate a room change. Your feedback will be shared to ensure that such situations are handled promptly in the future. We apprec... read more
Stained sheets and lacking amenities The pillows and comforter were both stained. The bathroom was not stocked with toilet paper and the shower did not have conditioner. The front desk also carried no conditioner, only shampoo. Staff were friendly and cordial though.
Business response:
Dear Kyle, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will visit us again the next time you are in the area, demonstrating our commitment to exceptional hospitality. Sincerely, Hotel Management
They overbooked the hotel and didn’t give me the rooms even after having a booking confirmation.
Business response:
Dear Naresh, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered upon arrival. We understand how frustrating it must have been to arrive with a confirmed reservation and not receive the accommodations you expected. This situation does not reflect the level of service we aim to provide, and your concerns are being taken seriously. We will address this with our team to ensure a better experience for future guests. We hope you will give us another chance to provide you with the ho... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 302 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.