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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it Spent 2 nights here...they say breakfast is included but the breakfast is only packaged muffins and a nutrigrain bar. The floors have no sound proofing so you can hear every neighbor--above you and next to you. Only stay here if you enjoy not sleeping. Felt unsafe because side doors to the hotel were left open during the day and night and anyone could walk in. Elevators didnt require a keycard so anyone could have gone up.
Business response:
Dear Guest, We're sorry your stay didn't meet your expectations. We apologize for your disappointment with our breakfast options and the noise concerns that impacted your time here. We have noted these remarks for improvement to ensure they meet our guests' expectations. Our front desk team is always here to assist you. The safety and security of our guests is a priority for us, and we take it very seriously. Thank you for expressing your concern about the side door. We will check this and ensure better safety for all. We ho... read more
For a brand new building, I’m surprised at how much stuff was broken. First thing was the air conditioning. If i turned the fan on low it turned off. The digital reading was broken so I couldn’t see what temp it was on. The bathroom fan was broken then the fuse blew when I tried to plug my phone in and sparks flew. Thank God I wasn’t electrocuted! Who did this wiring??? I tried to watch TV but the volume wouldn’t work and then I couldn’t get the tv to turn off so I had to unplug it. A bizarre flash occurred every minute abov... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback about your stay. We're sorry you experienced numerous maintenance issues with your rooms and in-room amenities. We take these concerns seriously and will discuss the issues with our team. Your comments about breakfast have been noted, and we'll share this to enhance our offerings. On a positive note, we appreciate your kind words about the cleanliness of the room, comfort of the bed, and friendliness of our staff. We understand that your experience fell short of expect... read more
My stay was great, but the elevators didn’t work and I was there for work. I worked night shift and I was near the exit door. The slamming of the door from people coming and exiting were an issue for me to sleep most days.
Business response:
I hope this message finds you well. I am writing to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us due to the elevator being out of service.We understand how frustrating and disruptive this must have been, especially when you were expecting a seamless and comfortable experience. Please know that we are taking this matter very seriously. Our maintenance team is working diligently to resolve the issue as quickly as possible to ensure that such disruptions do not occur in the... read more
Business response:
I hope this message finds you well. I am writing to extend my sincerest apologies for the experience you had during your recent stay with us. It is with great regret that I learned your visit did not meet the high standards we strive to maintain.At Extended Stay, we are committed to providing exceptional service and comfort to all our guests, and it is clear that we fell short in your case. Your feedback is invaluable to us, and we take your comments very seriously. We are currently reviewing the issues you raised to ensure ... read more
Business response:
Dear Mr. Alcantar, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion, what could we have done better to make your stay more enjoyable?I apologize that your stay did not meet your expectations. As a new hotel we know we are not perfect, however the team is working out the kinks and take pride in creating a memorable, exceptional “home away from home” for our guests.We look forward to hosting you once again at Extended Stay America.Warm regards... read more
I checked in and then they proceeded to tell me there was no water, a pitta John in the parking lot and a shower five minutes up the road at a FEMA facility. Had they told me there was no water I would not have checked in.
Business response:
Good afternoon Timothy, We do apologize for the inconvenience of not having water and understand the importance of having water. Due to Hurricane Helene the entire Asheville area has been out of water since the storm occurred. We do apologize for not providing the exceptional service that every guest deserves during their stay with us. Water in the Asheville area has been restored since October 16th and we hope that you will return to our location in the future for us to provide you with the exceptional service every guest d... read more
I had to search to find a fairly priced room. Due to Helene it was slim pickings obviously. I searched for about an hour. No mention of no water by ANYONE until I arrived. It is now obviously after i left a review yesterday. Grab and go breakfast is a joke. 4 muffins and a couple of boiled cold eggs.in the little fridge. pinkings. T
Business response:
Dear Shelly,We apologize for the issues you encountered and the lack of communication regarding the water availability. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we take your concerns seriously, and this will be addressed with our team to take the necessary measures and prevent such situations in the future. We will also work on improving our breakfast offerings to ensure a more satisfying experience for our guests. We would like the opportunity to serve y... read more
No water, no elevator Hotel had no water and this was not disclosed when I ordered the room. Upon arrival we learned there was no water and the elevator was out of service. We were on the 4th floor. Then when I checked out a day early because of the inconvenience of no water, I was not offered a refund or even a discount. Very disappointing.
Business response:
Thank you for your feedback, Timothy. Our brand page does display a bold notification that this location is currently without water due to a county wide supply outage. Our staff is being proactive and reaching out to all arrivals to ensure they are aware, as well. I'm happy to look into the account and will reach out to you personally.
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 293 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.