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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Valued Guest, I hope this message finds you well. We are truly honored to have you staying with us at our hotel. Your comfort and satisfaction are our top priorities, and we strive to provide an exceptional experience for all our guests. It has come to our attention that your stay may not meet your expectations. We sincerely apologize for any inconvenience you may have encountered. Please know that we are here to assist you and make your stay as pleasant as possible. If there is anything we can do to improve your experi... read more
The floor was dirty when I arrived - gritty and dusty. I got in late and left early the next morning. In the morning I had gone to the front desk to talk to someone about it before I left but no one was there. So when I was able to later in the day I called the front desk to ask it to be cleaned, they said all the staff were leaving and they could resolve it tomorrow if I came to the desk at 9 am. I needed to leave earlier than 9. I didn’t want to spend another night in a dirty room so I reached out to Expedia and they conta... read more
Business response:
Dear Claire, Thank you for taking the time to share your experience. It’s truly unfortunate that your arrival was met with less-than-ideal conditions, and we sincerely regret the inconvenience caused. The delay in addressing your concern and the untimely call you received do not reflect the standards we aim to uphold. Your feedback has been shared with our team to help ensure a more attentive and timely response going forward. We appreciate your understanding and look forward to the opportunity to provide a significantly imp... read more
It was definitely bad. We could not regulate the thermostat and it was super cold inside the room (the outside temperature was cold as well). Informed at the desk and they said it would get fixed, we went out and came back and nothing changed. And the receptionists were not even friendly, bare minimum response and didn’t even help. They didn’t even respond properly for other queries.
Business response:
Dear Guest, We sincerely appreciate your feedback and regret that your experience fell short of expectations. We apologize for the discomfort caused by the temperature regulation issues and the lack of attentive service; this is not the level of hospitality we strive to provide. Your comments have been shared with our maintenance and front desk teams to address these concerns promptly. We understand your frustration and are committed to improving our responsiveness to guest needs. We hope you’ll consider giving us another op... read more
Shay People above us were incredibly loud all night. I complain twice about it. They were stomping and being so loud I couldn’t sleep. They offer “breakfast” but it was just cereal bars and packets or grits and oatmeal and coffee. Not impressed. When booking with Hotel it said that this location had a pool, it did not. My child was disappointed. Staff was friendly! The amenities, well lack there of, were just not what I expected based on the booking information.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry the noise impacted your rest and that the amenities did not align with your expectations. We understand how disappointing it must have been, especially when traveling with a child. Your feedback is valuable and will help us improve how we communicate offerings and address disturbances more effectively. On a positive note, we appreciate your kind words about our team and hope you will consider giving us another opportunity to provide a more... read more
Not worth it Spent 2 nights here...they say breakfast is included but the breakfast is only packaged muffins and a nutrigrain bar. The floors have no sound proofing so you can hear every neighbor--above you and next to you. Only stay here if you enjoy not sleeping. Felt unsafe because side doors to the hotel were left open during the day and night and anyone could walk in. Elevators didnt require a keycard so anyone could have gone up.
Business response:
Dear Guest, We're sorry your stay didn't meet your expectations. We apologize for your disappointment with our breakfast options and the noise concerns that impacted your time here. We have noted these remarks for improvement to ensure they meet our guests' expectations. Our front desk team is always here to assist you. The safety and security of our guests is a priority for us, and we take it very seriously. Thank you for expressing your concern about the side door. We will check this and ensure better safety for all. We ho... read more
For a brand new building, I’m surprised at how much stuff was broken. First thing was the air conditioning. If i turned the fan on low it turned off. The digital reading was broken so I couldn’t see what temp it was on. The bathroom fan was broken then the fuse blew when I tried to plug my phone in and sparks flew. Thank God I wasn’t electrocuted! Who did this wiring??? I tried to watch TV but the volume wouldn’t work and then I couldn’t get the tv to turn off so I had to unplug it. A bizarre flash occurred every minute abov... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback about your stay. We're sorry you experienced numerous maintenance issues with your rooms and in-room amenities. We take these concerns seriously and will discuss the issues with our team. Your comments about breakfast have been noted, and we'll share this to enhance our offerings. On a positive note, we appreciate your kind words about the cleanliness of the room, comfort of the bed, and friendliness of our staff. We understand that your experience fell short of expect... read more
My stay was great, but the elevators didn’t work and I was there for work. I worked night shift and I was near the exit door. The slamming of the door from people coming and exiting were an issue for me to sleep most days.
Business response:
I hope this message finds you well. I am writing to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us due to the elevator being out of service.We understand how frustrating and disruptive this must have been, especially when you were expecting a seamless and comfortable experience. Please know that we are taking this matter very seriously. Our maintenance team is working diligently to resolve the issue as quickly as possible to ensure that such disruptions do not occur in the... read more
Business response:
I hope this message finds you well. I am writing to extend my sincerest apologies for the experience you had during your recent stay with us. It is with great regret that I learned your visit did not meet the high standards we strive to maintain.At Extended Stay, we are committed to providing exceptional service and comfort to all our guests, and it is clear that we fell short in your case. Your feedback is invaluable to us, and we take your comments very seriously. We are currently reviewing the issues you raised to ensure ... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 302 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.