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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I love the staff but a sitting area outside would be wonderful to have.
Business response:
Thank you for your feedback but due to the terrain of the property, we are left with very-if any, places we can put seating outside.
No tv. Remotes did not work. Tried 6 different ones. Children above making noise till 2:30 am even after we asked staff to help. Cut stay short and moved to another hotel. Staff attempted To help with both but unable to Resolve issues. Tractor trailer loud in parking Lot
Great check in . Awful water. The water didn’t get warm
Business response:
Dear Candace, Thank you for your kind words about our check-in process. We’re glad that part of your experience was positive. However, we sincerely apologize for the issue with the water temperature in your room. Our maintenance team has been notified to check and resolve the issue promptly. We appreciate your feedback and hope you’ll consider giving us another opportunity to provide a more comfortable and complete stay. Sincerely, Hotel Management
Nothing
Business response:
On behalf of the entire team at Extended Stay America, I wanted to extend our heartfelt thanks for your recent review. We are delighted to hear that you enjoyed your stay with us and took the time to share your positive experience. We strive to provide each guest with a memorable and comfortable stay, and it is incredibly rewarding to know that we succeeded during your visit. Feedback like yours not only motivates our team but also helps future guests make informed decisions about their stay. We are grateful for your support... read more
Bed sheets and pillow cases were dirty had to get them swapped out our towels were also dirty had to have those swapped as well. The guy working the front desk was very helpful and polite but the room we stayed in wasn’t cleaned well at all.
Business response:
Dear Shannon, We are truly sorry to hear about the cleanliness issues you encountered in your room; that’s not the standard we aim to uphold. We’re glad, however, to hear that our associates were attentive in assisting you. Your comments will be shared with our housekeeping team to ensure better attention to detail moving forward. We appreciate you bringing this to our attention and are grateful for your patience. We hope to have another opportunity to provide a much better experience in the future. Sincerely, Hotel Manageme... read more
I want
Hello, We had a reservation for this property and yet when we went to check in you had no rooms, extremely dissatisfied with the fact our reserved room was given to someone else. Will never stay at this property again and I will be requesting a full refund
Business response:
Dear Jose, Thank you for sharing your feedback about your recent visit. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please allow us some time to discuss your case and process the refund. We take these concerns seriously and will address them to ensure we are focused on providing excellent customer service. Your insights are valuable to us, and we'l... read more
Do not waste your money on this place!! It is absolutely filthy!! The bed spread was dirty & stained, the carpet was dirty, there was coffee spilt on the counter, the trash can was full from the last guest, and the recliner was sticky. It stunk so bad in the hallways, elevator & entrance. The hallways looked like they haven't been vacuumed in weeks. There were guests drinking in the lobby, with their liquor just sitting on the table. You had to walk through smoke at the entrance. We went down for the grab & go breakfast & th... read more
Business response:
Dear Robert, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 293 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.