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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So right when I got there the guy at the front desk said they had overbooked themselves and I was lucky to get the last room even though I had a reservation. Some drunk guy had dropped a bottle of beer so the whole lobby/elevator area smelled like a brewery and the ground was sticky. We walked to our room and our door wasn’t even closed it actually looked like someone just put the lock out so the door was propped open which didn’t feel safe. We went to bed around 10 and around 3:15AM got woken up to the fire alarm blasting f... read more
Business response:
Dear Elizabeth, We sincerely apologize for the issues you encountered, including the overbooking situation, fire alarm disturbance, and limited breakfast options. Guest safety, comfort, and satisfaction are our top priorities, and we regret that your stay did not meet these standards. Your comments have been shared with our management and operations teams to ensure corrective actions are taken and service improvements are made. We truly value your input, as it helps us enhance the guest experience. We hope to have the opport... read more
Room is clean but noThe room above us is quite loud
Front staff not friendly and elavator was broke room was on the 4th floor
Business response:
Dear Brian, We sincerely apologize for the inconvenience you experienced with our elevator and the service from our front desk staff. Your concerns have been shared with our team to ensure improvements are made so that every guest enjoys a smooth and pleasant experience. We truly value your input as it helps us enhance our facilities and service standards. We hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Hotel Management
I love the staff but a sitting area outside would be wonderful to have.
Business response:
Thank you for your feedback but due to the terrain of the property, we are left with very-if any, places we can put seating outside.
No tv. Remotes did not work. Tried 6 different ones. Children above making noise till 2:30 am even after we asked staff to help. Cut stay short and moved to another hotel. Staff attempted To help with both but unable to Resolve issues. Tractor trailer loud in parking Lot
Great check in . Awful water. The water didn’t get warm
Business response:
Dear Candace, Thank you for your kind words about our check-in process. We’re glad that part of your experience was positive. However, we sincerely apologize for the issue with the water temperature in your room. Our maintenance team has been notified to check and resolve the issue promptly. We appreciate your feedback and hope you’ll consider giving us another opportunity to provide a more comfortable and complete stay. Sincerely, Hotel Management
Nothing
Business response:
On behalf of the entire team at Extended Stay America, I wanted to extend our heartfelt thanks for your recent review. We are delighted to hear that you enjoyed your stay with us and took the time to share your positive experience. We strive to provide each guest with a memorable and comfortable stay, and it is incredibly rewarding to know that we succeeded during your visit. Feedback like yours not only motivates our team but also helps future guests make informed decisions about their stay. We are grateful for your support... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 302 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.