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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Mr. Alcantar, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion, what could we have done better to make your stay more enjoyable?I apologize that your stay did not meet your expectations. As a new hotel we know we are not perfect, however the team is working out the kinks and take pride in creating a memorable, exceptional “home away from home” for our guests.We look forward to hosting you once again at Extended Stay America.Warm regards... read more
I checked in and then they proceeded to tell me there was no water, a pitta John in the parking lot and a shower five minutes up the road at a FEMA facility. Had they told me there was no water I would not have checked in.
Business response:
Good afternoon Timothy, We do apologize for the inconvenience of not having water and understand the importance of having water. Due to Hurricane Helene the entire Asheville area has been out of water since the storm occurred. We do apologize for not providing the exceptional service that every guest deserves during their stay with us. Water in the Asheville area has been restored since October 16th and we hope that you will return to our location in the future for us to provide you with the exceptional service every guest d... read more
I had to search to find a fairly priced room. Due to Helene it was slim pickings obviously. I searched for about an hour. No mention of no water by ANYONE until I arrived. It is now obviously after i left a review yesterday. Grab and go breakfast is a joke. 4 muffins and a couple of boiled cold eggs.in the little fridge. pinkings. T
Business response:
Dear Shelly,We apologize for the issues you encountered and the lack of communication regarding the water availability. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we take your concerns seriously, and this will be addressed with our team to take the necessary measures and prevent such situations in the future. We will also work on improving our breakfast offerings to ensure a more satisfying experience for our guests. We would like the opportunity to serve y... read more
No water, no elevator Hotel had no water and this was not disclosed when I ordered the room. Upon arrival we learned there was no water and the elevator was out of service. We were on the 4th floor. Then when I checked out a day early because of the inconvenience of no water, I was not offered a refund or even a discount. Very disappointing.
Business response:
Thank you for your feedback, Timothy. Our brand page does display a bold notification that this location is currently without water due to a county wide supply outage. Our staff is being proactive and reaching out to all arrivals to ensure they are aware, as well. I'm happy to look into the account and will reach out to you personally.
Business response:
We apologize for not meeting your expectations, Seeney. Hopefully, you'll give us another chance in the future.
Business response:
Thank you for taking a moment to provide a review of your stay, Huy. We will continue to work on improving and hope to see you again soon.
Business response:
We apologize for not exceeding your expectations, Jose. We hope you give us another chance to host you soon.
Business response:
Thank you for your review, Deanna. We apologize for not exceeding your expectations and you give us another chance in the future.
No water due to hurricane. Also overcharged by Expedia. The desk clerk told me the total cost for the room was $78.00
Business response:
Dear Marvin,Thank you for reviewing our hotel. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.7 star rating with 302 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.