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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good
Everything was great except the floor in our room felt sticky and dirty and the elevator was broken on the day we checked out.
Smelled terrible in the room, lights and tv weren’t working, nothing for breakfast
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We sincerely regret that your accommodations did not meet your expectations upon arrival and that certain in-room features were not functioning as expected. We also apologize for the lack of breakfast offerings during your stay. This is not the standard we aim to provide. Your comments will be shared with our teams to address these matters promptly. We understand how disappointing this experience must have been and appreciate the opportunity to improve. Plea... read more
We never checked in! And this reservation was made in advance and was NEVER found in their system! Spoke with the hotel manager and said that the payment needs to be reversed. Will most likely not be using hotels.com again.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered regarding your reservation and the difficulty locating it in our system. We understand how frustrating this situation must have been, especially with a reservation made in advance. We appreciate your patience while the matter was reviewed. We regret the inconvenience caused and hope to have the opportunity to restore your confidence and welcome you back. Sincerely, Hotel Management
My wife was traveling to the area on short notice for a family emergency. Tried calling the front desk 5 different times to ask about late check in policy no answer each time. Wife did get checked in then left to visit her family member once back to the hotel, she found none of the outlets worked in the room and bathroom toilet was not operational. She asked the front desk but no one seemed to worry or care about helping. She had to use the bathroom in the lobby.
Business response:
Dear Guest, We sincerely apologize for the difficulties your wife faced during her stay, including the lack of response from the front desk and the bathroom issues. We understand how stressful this must have been, especially during a family emergency, and regret that our service did not meet expectations. Please be assured that your feedback will be shared with our maintenance teams. Guest comfort and care are our top priorities. We hope you will consider giving us another opportunity, and we look forward to welcoming you ba... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.8 star rating with 362 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.