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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good
No pan for cooking available, rude front desk, side doors not secured at night....
Business response:
Dear Valued Guest, Please accept our sincere apologies for the issues you experienced during your stay. We regret that a cooking pan was not available, the side door was not properly secured, and that your interaction with our front desk did not meet the level of service you deserve. This is not the standard we strive to uphold, and we take your concerns very seriously. Providing a safe, comfortable environment along with excellent customer service is our top priority, and we clearly fell short during your visit. Your feedba... read more
William at check in was very friendly and helpful. I only had a one night stay, but that night the power went out for about 2 hours. During that time there was no communication on what was happening, phone lines were down so unable to call the front desk. It became very loud and “rowdy” from other patrons so I did not leave my room and kept the door locked from the inside, unsure if the keypads were working. The next morning fire alarm went off around 1015am, again no communication, it lasted a few minutes and went off, uncl... read more
Business response:
Dear Guest, We’re very sorry to hear about your experience and regret the concern and uncertainty you encountered during your stay. We apologize for the disruption caused by the unexpected power outage and understand how frustrating it can be to navigate that situation without clear communication. We also regret the confusion surrounding the fire alarm the following day, as these situations should be handled with clear guidance and reassurance for our guests. We understand how unsettling this must have been, especially when ... read more
Everything was great except the floor in our room felt sticky and dirty and the elevator was broken on the day we checked out.
Smelled terrible in the room, lights and tv weren’t working, nothing for breakfast
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We sincerely regret that your accommodations did not meet your expectations upon arrival and that certain in-room features were not functioning as expected. We also apologize for the lack of breakfast offerings during your stay. This is not the standard we aim to provide. Your comments will be shared with our teams to address these matters promptly. We understand how disappointing this experience must have been and appreciate the opportunity to improve. Plea... read more
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.8 star rating with 387 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.