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Extended Stay America Premier Suites Asheville
- Hotels
- Asheville, NC
About this business
Location details
33 Rocky Ridge Rd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I picked this property because it was brand new so I thought it would be clean. It was not. It’s not really a hotel it’s for extended stays like people working Out of town so there are crews of men staying here. There was random peoples hairs in the bathtub and sink. There was dried Waffle House Hashbrowns in the floor. It’s loud you can hear every other guest moving above you and doors slamming. Someone pulled the fire alarm at 3:30 am and we had to evacuate with our dog who was traumatized. It took about 30 min to go back ... read more
Business response:
Dear Amy, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccabl... read more
There was no hot water. And no heat.
Business response:
Dear Robin, We sincerely apologize for the inconvenience you experienced with the hot water and heating during your stay. Guest comfort is our top priority, and we regret that we fell short in providing a fully functional and comfortable room. Your comments have been shared with our maintenance team to ensure that these issues are addressed promptly and do not affect future guests. We appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to provide a more comfortable and enjoyable... read more
So right when I got there the guy at the front desk said they had overbooked themselves and I was lucky to get the last room even though I had a reservation. Some drunk guy had dropped a bottle of beer so the whole lobby/elevator area smelled like a brewery and the ground was sticky. We walked to our room and our door wasn’t even closed it actually looked like someone just put the lock out so the door was propped open which didn’t feel safe. We went to bed around 10 and around 3:15AM got woken up to the fire alarm blasting f... read more
Business response:
Dear Elizabeth, We sincerely apologize for the issues you encountered, including the overbooking situation, fire alarm disturbance, and limited breakfast options. Guest safety, comfort, and satisfaction are our top priorities, and we regret that your stay did not meet these standards. Your comments have been shared with our management and operations teams to ensure corrective actions are taken and service improvements are made. We truly value your input, as it helps us enhance the guest experience. We hope to have the opport... read more
Room is clean but noThe room above us is quite loud
Front staff not friendly and elavator was broke room was on the 4th floor
Business response:
Dear Brian, We sincerely apologize for the inconvenience you experienced with our elevator and the service from our front desk staff. Your concerns have been shared with our team to ensure improvements are made so that every guest enjoys a smooth and pleasant experience. We truly value your input as it helps us enhance our facilities and service standards. We hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Hotel Management
I love the staff but a sitting area outside would be wonderful to have.
Business response:
Thank you for your feedback but due to the terrain of the property, we are left with very-if any, places we can put seating outside.
No tv. Remotes did not work. Tried 6 different ones. Children above making noise till 2:30 am even after we asked staff to help. Cut stay short and moved to another hotel. Staff attempted To help with both but unable to Resolve issues. Tractor trailer loud in parking Lot
Frequently asked questions about Extended Stay America Premier Suites Asheville
How is Extended Stay America Premier Suites Asheville rated?
Extended Stay America Premier Suites Asheville has a 3.8 star rating with 362 reviews.
When is Extended Stay America Premier Suites Asheville open?
Extended Stay America Premier Suites Asheville is open now. It will close tomorrow at 12:00 a.m.