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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Fair I went to check in and said I had to pay, which I already paid online, so I had to contact booking.com, so they resolved the problem quickly called the hotel for us. I booked 2 rooms, my daughter's room, the sink wasn't draining & stuff was backing up out of the shower drain & there was no shower curtain. Our room was on the first floor. You could hear the laundry running all night & a terrible odor the first night in that hallway. The rooms were clean & and nice, but there weren't any hair dryers in either room, which ... read more
Business response:
Dear Melanie, Thank you for sharing your detailed feedback. It’s great to hear that the location was convenient for you and that the morning staff was welcoming, but we sincerely regret the issues you encountered during your stay. We apologize for the check-in confusion and the maintenance concerns in your daughter’s room. These situations should not have occurred, and we appreciate you bringing them to our attention. Additionally, we understand how disruptive noise and odors can be when you’re trying to rest, and we regret ... read more
Disappointed I reserved a 2 queen bed room. I was told after I arrived it was first come first serve, and only a single king was available. The guest who checked in in front of me reserved a single room with 1 person, but arrived with 4 people and demanded 2 beds. So she got the room I reserved. When I asked about my reservation, I was told booking.com only reserve a room, not the beds. Staff was amazing. It was very clean. Also hard to find a desk clerk at the desk.
Business response:
Dear Ware, Thank you for being our guest. It is nice to know you were pleased with our friendly staff and enjoyed your clean room. However, we apologize that the room type you requested was not available. We regret any frustration and inconvenience this has caused, and we appreciate your patience. We do everything possible to honor requests, but this is not always possible, depending on our occupancy. We hope to have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, H... read more
Poor
Bad Didn't like anything about it NOTHING
Business response:
Dear Jamia, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Fair
2 night stay and they have never returned my $100 deposit! I really dislike the fact that they never returned my $100 deposit. I have contacted them several times and still nothing. I was there for two nights for a business trip. There is absolutely no reason for them not to refund my $100 deposit. That alone deserves a One star rating. Pretty much stole from me.
Business response:
Dear Christin, Our goal is to exceed our guests' expectations by providing thoughtful, attentive service with a commitment to quality experiences. However, we regret any disappointment you had with the deposit. We want to inform you that we have successfully refunded the deposit of $94.01, and the other $5.99 went to upgraded wifi. It should be reflected on your account shortly as well. Thank you again for choosing us. We value your business and hope you will give us another opportunity to regain your trust the next time you... read more
It was ok but I wouldn't book there again. The location being in a dead end wasn't appealing and there were people all hanging out in the parking lot at night. I understand it's an extended stay but there was no real breakfast, guest had pets that were peeing everywhere and someone was jumping all night in the room above us. I definitely wouldn't book there again. Let me say, the staff was nice and the room was fairly clean.
Business response:
Dear Hardy, Thank you for taking the time to share your review with us. We understand your frustrations regarding the shortcomings you experienced during your stay. We are sorry for any disturbances you experienced due to other guests. Please know in the future, our front desk staff will always be able to help resolve such issues and relocate whenever possible. We also apologize for your concerns with certain individuals outside our hotel and any discomfort you experienced due to nearby pets. We will address these appropriat... read more
It sucked I didn't get to stay I didn't get to stay there because they did not tell me online that I had to use a card or it was $100 deposit so I didn't have enough money to stay there I ended up having to walk another 10 mi to another place to stay because of them it was very unprofessional they didn't try to help me at all I would never stay there again I would never recommend it
Business response:
Dear Michael, Thank you for sharing your review. We certainly apologize for the issues you encountered upon your arrival. While deposit policies are standard industry practice at reputable hotel chains to cover incidents, we regret this information wasn’t clearer beforehand. Guest satisfaction is important to us, and we always strive to assist in any way we can. We appreciate your feedback and will share it with our team. We genuinely value your patronage and hope to have the opportunity to welcome you back in the future. Si... read more
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4.1 star rating with 1,073 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.