This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Breakfast is not good enough especially for families with children. Staff is not helpful. No sound insulation between the rooms, you can here all the steps in front of your door . Beds are so uncomfortable There is no even a cup or glass
Business response:
Dear Semih, Thank you for your feedback about our complimentary grab-and-go breakfast offerings; we are disappointed you were not happy with the variety. However, we are sorry our associates were not responsive to your requests, and the room did not have the amenities you desired or needed. We genuinely regret your experience was not exceptional, and we will address your comments appropriately, as we always want to know what would enhance our guest experience. We hope you will return to stay with us another time; it was a pl... read more
Bad
Nada I didn’t like the fact that I prepaid for my stay and when I got there they ask for an additional deposit. I’m booking.com rewards member and have never paid a deposit after prepaying for my room with my card. Really threw a wrench in my gears! Many things but
Business response:
Dear Kenyon, Thank you for your feedback, and we're glad you enjoyed many aspects of your stay. However, we apologize for any confusion regarding the additional deposit requirement. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you reach out to them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
None negotiable and very rude The staff I like the location
Business response:
Dear Alexia Smith, Thank you for your feedback regarding your recent visit. We're pleased to hear that you appreciate our location. However, we apologize for the behavior of our associate and thank you for informing us of this incident. Our goal is to provide friendly and accommodating service to all our guests. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We hope you will allow us another occasion to provide you with the hospitality you deserve every tim... read more
Horrible, we will be contacting corporate, posting this horrible experience on all of our social media pages, as well as Our room was right near the elevator so every time it opened, we heard the ding/sounds of the elevator, as well as the people on the elevator. Also, we notified the hotel of needing a late checkout on Saturday, the hotel rep verified the message was received by the hotel, was verified the late checkout would be accommodated by 2 hotel reps during our stay, only for us to receive a call on 8/5 from a hotel ... read more
Business response:
Dear Guest, We deeply regret the negative experience you encountered during your stay. We apologize for any inconvenience caused by the room's proximity to the elevator and the miscommunication regarding your late checkout request. This is not the level of service we strive to provide. We empathize with the frustration you felt from us not being able to grant you a late checkout due to our high occupancy with the large convention in town. This inconvenience in no way excuses the way our associates handled your request. We ha... read more
Useless. There was no one there too check us in. I waited for an hour for someone to show up but no one ever did. I called, buzzed, knocked, waited, yelled, called again, and emailed. But to no avail. I was tired and wet from working. I needed that room. I even paid for it and never got to check in bc no staff at the front desk. I am very disappointed.
Business response:
Dear Desiree, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are also sorry for the issues you experienced with the front desk. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best. Sincerely, Hotel Management
Very unhappy Staff the inconvenience Nothing
Business response:
Dear Tori, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Terrible experience Service and cleaning Very impolite
Business response:
Dear Paca, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear that our staff is impolite and that the room differed from your expectations. We like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Fair
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4.1 star rating with 1,073 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.