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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Misleading on Book.com app. Gave room away that I had booked. Not clean. Over Charged . Plan not to use again. Location
Business response:
Dear Clyde, We're sorry for the inconvenience you experienced, especially regarding your room reservation and cleanliness. However, we would like to clarify that the room type you booked through booking.com matched the room you were checked into, with no changes made to the reservation. We will also address the cleanliness issues with our team to ensure our property meets the highest standards our guests deserve. On a positive note, we are glad that our location worked well for you. Thank you for your feedback. We hope you w... read more
Just need the funds reimbursed on my card The system was not working therefore I couldn’t check in the property. I am trying to get property through booking.com to reimburse the money. This is not good business and I shouldn’t have to claw and scratch when this was not my fault or issue.
Business response:
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management
If you had to stay- maybe, if you had a choice- no! It was so dirty- everything! And the cleaning staff always left my door unlocked, when I asked to not have service, they came in anyways! The location and the full size fridge
Business response:
Dear Darrick, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. On the positive side, it is nice to know you were pleased with our location a... read more
Disappointing
Stay was pleasant but we were double billed. We paid $316.00 on April 23, through Affirm. Upon arrival, we were told no payment had been made, and paid $303.00 + $100.00 deposit. Deposit only has been refunded. Both ok.
Business response:
Dear Burnham, Thank you for taking the time to share your experience. We deeply regret the inconvenience caused by the confusion about payment during your stay. Your feedback is critical to us, and we understand your frustration. Please be assured that we are investigating this issue urgently. Our team is committed to resolving this situation promptly and ensuring that all payments are accurately processed. We sincerely apologize for any distress this may have caused you. As a gesture of goodwill, we have processed a refund.... read more
Disappointing Nothing Cleanliness
Business response:
Dear Anthony, Thank you for choosing us. We are sorry for your experience with the cleanliness and are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback. We hope you will consider giving us a second chance to provide you with the hospitality you d... read more
Good location, but staff needs training. Breakfast is a joke, you shouldn't count on it. Staff needs a bit of training when it comes to customer relationship. It is NOT ok to tell your guests that printing some documents is more important than them, keeping them waiting for almost 30min. Especially when breakfast is out and they had not have a change to get even that very poor breakfast bags - yes, no hot breakfast option, just a couple of boiled eggs in a pouch and a mini-muffin. Good location, close to highway
Business response:
Dear George, Thank you for choosing us. We are sorry for your experience at the hotel and are looking into what went wrong. Our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. Also, we regret that our breakfast choices were not to your expectations. Your remarks are vital and shared with the concerned individuals to ensure this is... read more
Didn’t stay overnight. Left early for home. Floor was dusty and room had a bad smell Good location
Business response:
Dear Carrie, Thank you for choosing us. We are happy you enjoyed our location and had a satisfactory time. However, we are sorry you were disappointed with the cleanliness issues in the room which made you to leave early. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Please return the next time you are in the city to enjoy our area and services again. Sincerely, Hotel Management
Poor Bed was hard and very uncomfortable. They asked for a 100.00 security deposit and said it was just a hold and would drop off the next day but, it didn't. It was taken out of our bank thr next day and not refunded. 4 days later I called the hotel and they said it was accidentally sent it to Booking.com. And that was not true. Said they had made a mistake. That it will be deposited into my bank account. They flat out lied. Would not recommend this hotel to anyone. Very disappointed. Room was clean
Business response:
Dear geneva, We appreciate you writing a review. It is nice knowing you were pleased with your clean room. However, we are sorry for the issues you encountered with the deposit amount and the level of service our team members showed you. We also understand your disappointment and frustration. Your remarks have been shared with the concerned person for further action. Once again, we are sorry for letting you down. Please revisit for a seamless hotel experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4 star rating with 1,112 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.