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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair did not care for how unclean the room was the toilet was not clean the floor was sticky wtc Location was wonderful and so was the kitchen
Business response:
Dear KAITLYN, Please accept our apologies for not meeting your expectations. We regret that cleanliness concerns affected your experience, as a spotless environment is essential for a comfortable visit. It is encouraging to hear that the convenient location and well-equipped kitchen met your needs. Your observations have been noted and shared with the team. Thank you for sharing your thoughts, and we hope to have an opportunity to provide a better experience during your next visit. Sincerely, Hotel Management
Only recommend if you want a so so place but not up to par for the price When we went down to get change because the machines wouldnt take 5ves,,, they had no change …The worst part was breakfast was LATE NOT EVEN COFFEE UNTIL AFTER 6:40 then there was no fruit no juice and such a minute choice it wasnt worth the hassle. I booked it because it said breakfast included….not …..🤔🤔 It was pretty clean but could have used a vacuum in the hallway
Business response:
Dear Michelle, Thank you for sharing your experience. We appreciate your insights and regret that certain aspects of your stay did not meet expectations. Your concerns regarding hallway cleanliness and front desk assistance are important, and we will review this to ensure smoother guest experiences moving forward. Furthermore, we apologize for the inconvenience caused by the limited breakfast choices and the delay in serving. Your feedback is invaluable, and we appreciate the opportunity to improve. Please allow us to provid... read more
Bad
Fair I went to check in and said I had to pay, which I already paid online, so I had to contact booking.com, so they resolved the problem quickly called the hotel for us. I booked 2 rooms, my daughter's room, the sink wasn't draining & stuff was backing up out of the shower drain & there was no shower curtain. Our room was on the first floor. You could hear the laundry running all night & a terrible odor the first night in that hallway. The rooms were clean & and nice, but there weren't any hair dryers in either room, which ... read more
Business response:
Dear Melanie, Thank you for sharing your detailed feedback. It’s great to hear that the location was convenient for you and that the morning staff was welcoming, but we sincerely regret the issues you encountered during your stay. We apologize for the check-in confusion and the maintenance concerns in your daughter’s room. These situations should not have occurred, and we appreciate you bringing them to our attention. Additionally, we understand how disruptive noise and odors can be when you’re trying to rest, and we regret ... read more
Disappointed I reserved a 2 queen bed room. I was told after I arrived it was first come first serve, and only a single king was available. The guest who checked in in front of me reserved a single room with 1 person, but arrived with 4 people and demanded 2 beds. So she got the room I reserved. When I asked about my reservation, I was told booking.com only reserve a room, not the beds. Staff was amazing. It was very clean. Also hard to find a desk clerk at the desk.
Business response:
Dear Ware, Thank you for being our guest. It is nice to know you were pleased with our friendly staff and enjoyed your clean room. However, we apologize that the room type you requested was not available. We regret any frustration and inconvenience this has caused, and we appreciate your patience. We do everything possible to honor requests, but this is not always possible, depending on our occupancy. We hope to have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, H... read more
Poor
Bad Didn't like anything about it NOTHING
Business response:
Dear Jamia, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Fair
2 night stay and they have never returned my $100 deposit! I really dislike the fact that they never returned my $100 deposit. I have contacted them several times and still nothing. I was there for two nights for a business trip. There is absolutely no reason for them not to refund my $100 deposit. That alone deserves a One star rating. Pretty much stole from me.
Business response:
Dear Christin, Our goal is to exceed our guests' expectations by providing thoughtful, attentive service with a commitment to quality experiences. However, we regret any disappointment you had with the deposit. We want to inform you that we have successfully refunded the deposit of $94.01, and the other $5.99 went to upgraded wifi. It should be reflected on your account shortly as well. Thank you again for choosing us. We value your business and hope you will give us another opportunity to regain your trust the next time you... read more
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4 star rating with 1,112 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.