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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair The pillows were terrible. There was no hair dryer in the room. The room had a kitchenette but there was nothing in the room. No coffee pot. The room was clean.
Disappointing The rooms are not properly cleaned. The room floor had marks as if someone had walked in with dirty shoes. Also the shower need to be properly cleaned, the shower door panel and trim are full of dirt and mold.
Deeckig im Zimmer und aucj sonst. Frühstück ist ein Witz. Insgesamt runtergeroclt nach zwei Jahren. Zimmer dreckig. Der Sessel kann so auf den Sperrmüll. Nicht mehr zu reinigen. Frühstück ist mit Kaffee, Muffins und Riegeln (alles verpackt) lächerlich. Das war in allen Hotels auf der Reise immer sehr viel besser. Insgesamt sehr enttäuschend für ein Hotel, dass gerade 2 Jahre alt ist. Das Zimmer hat eine gute Grösse.Lage ist gut und ruhig
Business response:
Dear Andree, We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Gute Lage. Dreckig Das Hotel und das Zimmer war dreckig. Trotz Reklamation wurde nur sehr oberflächlich nochmals sauber gemacht. Teilweise sehr ekelig. Die Lage ist gut und es ist nachts ruhig
if I would have known the day before I checked in would have cancelled and went somewhere else Where do I start , my family and I arrived after a 10+ hour drive, I went to check in and I was blindside by unexpected fees then when I questioned them about the fees I was told “I would only know about them until my arrival because I booked with booking” which defeated the purpose of me booking / prepaying before hand. Next day without notifying me they charged another fee on my card without my approval. Which only soured my expe... read more
Bad The property had terrible customer service. When I asked for towels I wast told I could have the number for the amount of people. When I asked for pots and pans they weren’t any. No breakfast only muffins and nutri grain bars. Overall would never come back.
Business response:
Dear Saharah, We sincerely apologize for the lack of service you experienced during your stay. Please know that this is not the type of hotel we are known for, and we regret any inconvenience this may have caused. We try our best to accommodate all our guests' needs, and we will be addressing your concerns with our team to improve our overall service and amenities so that we can serve our guests better. We will also work on improving our breakfast offerings to provide a more satisfying experience for our guests. Thank you fo... read more
Poor Lack of cleaning
Business response:
Dear Kirza, We apologize for not meeting our high cleanliness standards. We understand the importance of providing a clean environment for our guests. We will address this issue with our housekeeping team to ensure that our rooms are thoroughly cleaned and inspected to meet the standards you deserve. Thank you for bringing this matter to our attention. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this vi... read more
Misleading on Book.com app. Gave room away that I had booked. Not clean. Over Charged . Plan not to use again. Location
Business response:
Dear Clyde, We're sorry for the inconvenience you experienced, especially regarding your room reservation and cleanliness. However, we would like to clarify that the room type you booked through booking.com matched the room you were checked into, with no changes made to the reservation. We will also address the cleanliness issues with our team to ensure our property meets the highest standards our guests deserve. On a positive note, we are glad that our location worked well for you. Thank you for your feedback. We hope you w... read more
Just need the funds reimbursed on my card The system was not working therefore I couldn’t check in the property. I am trying to get property through booking.com to reimburse the money. This is not good business and I shouldn’t have to claw and scratch when this was not my fault or issue.
Business response:
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4.1 star rating with 1,073 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.