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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Motel was decent front desk employees need to lear customer service. Well after we checked out the motel tried to charge my credit card 4 times for more than the 2 nights stay did room cost 188 for the stay but my credit card was trying to get hit for 250 4 times. I personally will never go back for the fact they tried to scam me for a 1,000. Wasn’t much to breakfast a couple packets of instant oatmeal, and single packages of muffins, we opted to go eat elsewhere
Business response:
Dear Guest, We sincerely apologize for the unsatisfactory service you received from our front desk employees. Regarding your concerns about the charges outlined, please know that the attempted charge of $250 imposed at checkout was due to smoking in the room, which can only be ascertained after guest checkout. After reviewing this instance with our accounting team, we confirm there are no records of any attempt to charge $1,000. Moreover, kindly note that the breakfast items are standard for our site. If you wish to discuss ... read more
Bad Everything I am a paraplegics widow. They had nothing to accommodate me. They told me they do not clean rooms but every 7 days. I had no one to help me. I order food but could not have it delivered to my room. I had to pick up the food from front desk. Not having anyway to carry the food back to my room because I had to push my manual wheelchair asking stranger for help because there was no attendance or help. I could not go to breakfasts because nothing was in my reach. I had a most trouble experience here.
Business response:
Dear Dockery, We are deeply sorry to learn that your stay was so challenging and that the accommodations did not meet your accessibility needs. We understand how difficult this must have been and sincerely regret that our setup and service schedule caused inconvenience. While certain policies, such as weekly housekeeping, are standard for extended stays, we recognize that individual circumstances may require additional support. Your experience highlights areas where we can improve, and we are reviewing ways to better assist ... read more
No me volvería a quedar aquí Estaba sucio el baño con toallas sucias Ubicación
Business response:
Dear MARLYN, We sincerely apologize for the cleanliness issues you encountered during your stay, as this does not reflect our usual standards. Your comments have been shared with our housekeeping team to ensure such oversights do not occur again. We truly value your input, as it helps us improve our guest experience. We hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay. Sincerely, Hotel Management
Disappointing Room had hair all over the place in the tub & the counters also on the bed pillows that why I checked out early Good location
Business response:
Dear Keith, We deeply regret the issues you encountered with the cleanliness of your room. Discovering hair in the tub, on counters, and even on pillows is far from the standard we strive to maintain, and we sincerely apologize for the disappointment this caused. Your comments have been shared with our housekeeping team for immediate corrective action. We truly value your feedback as it helps us improve. We hope to provide you with a better experience. Sincerely, Hotel Management
If something is broken aren’t willing to resolve…run from this place. Staff, no so helpful and rude on top of that. Outside looks good but inside not so much
Business response:
Dear Angelica, We sincerely apologize for the negative experience you described, particularly regarding the condition of the property and the service you received. Your comments do not reflect the standards we strive to uphold, and we are addressing these concerns with our team to ensure improvements are made promptly. We value your input as it helps us identify areas that need attention and training. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve. Sincerely, Hotel Ma... read more
It was ok Food Poor
Bad I pre paid for my room. Apparently there was a mix up with the payment through booking.com. They really acted like they didn't care. Still waiting on my refund, ended up staying at another motel.. Did not stay!!
Disappointing Tempature was controlled by the property N/A
Fair
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4 star rating with 1,112 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.