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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok but I wouldn't book there again. The location being in a dead end wasn't appealing and there were people all hanging out in the parking lot at night. I understand it's an extended stay but there was no real breakfast, guest had pets that were peeing everywhere and someone was jumping all night in the room above us. I definitely wouldn't book there again. Let me say, the staff was nice and the room was fairly clean.
Business response:
Dear Hardy, Thank you for taking the time to share your review with us. We understand your frustrations regarding the shortcomings you experienced during your stay. We are sorry for any disturbances you experienced due to other guests. Please know in the future, our front desk staff will always be able to help resolve such issues and relocate whenever possible. We also apologize for your concerns with certain individuals outside our hotel and any discomfort you experienced due to nearby pets. We will address these appropriat... read more
It sucked I didn't get to stay I didn't get to stay there because they did not tell me online that I had to use a card or it was $100 deposit so I didn't have enough money to stay there I ended up having to walk another 10 mi to another place to stay because of them it was very unprofessional they didn't try to help me at all I would never stay there again I would never recommend it
Business response:
Dear Michael, Thank you for sharing your review. We certainly apologize for the issues you encountered upon your arrival. While deposit policies are standard industry practice at reputable hotel chains to cover incidents, we regret this information wasn’t clearer beforehand. Guest satisfaction is important to us, and we always strive to assist in any way we can. We appreciate your feedback and will share it with our team. We genuinely value your patronage and hope to have the opportunity to welcome you back in the future. Si... read more
Fair The pillows were terrible. There was no hair dryer in the room. The room had a kitchenette but there was nothing in the room. No coffee pot. The room was clean.
Disappointing The rooms are not properly cleaned. The room floor had marks as if someone had walked in with dirty shoes. Also the shower need to be properly cleaned, the shower door panel and trim are full of dirt and mold.
Deeckig im Zimmer und aucj sonst. Frühstück ist ein Witz. Insgesamt runtergeroclt nach zwei Jahren. Zimmer dreckig. Der Sessel kann so auf den Sperrmüll. Nicht mehr zu reinigen. Frühstück ist mit Kaffee, Muffins und Riegeln (alles verpackt) lächerlich. Das war in allen Hotels auf der Reise immer sehr viel besser. Insgesamt sehr enttäuschend für ein Hotel, dass gerade 2 Jahre alt ist. Das Zimmer hat eine gute Grösse.Lage ist gut und ruhig
Business response:
Dear Andree, We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Gute Lage. Dreckig Das Hotel und das Zimmer war dreckig. Trotz Reklamation wurde nur sehr oberflächlich nochmals sauber gemacht. Teilweise sehr ekelig. Die Lage ist gut und es ist nachts ruhig
if I would have known the day before I checked in would have cancelled and went somewhere else Where do I start , my family and I arrived after a 10+ hour drive, I went to check in and I was blindside by unexpected fees then when I questioned them about the fees I was told “I would only know about them until my arrival because I booked with booking” which defeated the purpose of me booking / prepaying before hand. Next day without notifying me they charged another fee on my card without my approval. Which only soured my expe... read more
Bad The property had terrible customer service. When I asked for towels I wast told I could have the number for the amount of people. When I asked for pots and pans they weren’t any. No breakfast only muffins and nutri grain bars. Overall would never come back.
Business response:
Dear Saharah, We sincerely apologize for the lack of service you experienced during your stay. Please know that this is not the type of hotel we are known for, and we regret any inconvenience this may have caused. We try our best to accommodate all our guests' needs, and we will be addressing your concerns with our team to improve our overall service and amenities so that we can serve our guests better. We will also work on improving our breakfast offerings to provide a more satisfying experience for our guests. Thank you fo... read more
Poor Lack of cleaning
Business response:
Dear Kirza, We apologize for not meeting our high cleanliness standards. We understand the importance of providing a clean environment for our guests. We will address this issue with our housekeeping team to ensure that our rooms are thoroughly cleaned and inspected to meet the standards you deserve. Thank you for bringing this matter to our attention. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this vi... read more
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4 star rating with 1,112 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.