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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY The entrance is hidden and difficult to get in. The area did not feel safe Added Deposit at check in- That takes several days to refund. (That doubled our total payment) Only 1 room key for 2 adults That's the smallest "Queen" bed I've ever seen The Rooms were damaged and not very clean The staff was rude, bording hostile Nothing
Business response:
Dear Timothy, We apologize for the inconvenience you encountered during your recent stay at our hotel. Your feedback is important, and we take your concerns seriously. We're sorry to hear about the difficulties you experienced with the entrance, safety perceptions, deposit refund delay, room key distribution, bed size, cleanliness, and interactions with our staff. Rest assured, we'll address these issues promptly to enhance the overall guest experience. Thank you for sharing your insights, and we hope to have the opportunity... read more
We had a place to rest. The mattress left something to be desired. We did not get a room key because the property had run out. Not much to choose from the regular cream was out. Very little to choice.
Business response:
Dear Ellenburg, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope to have another opportunity to show you the extraordinary hospitality you always deserve and that we are known for providing. Sincerely, Hotel Management
Bad See above. Lack of transparency regarding hidden fees. I paid for my two dogs on booking.com. The hotel charged me again and charged me $200 room deposit. I left Newnan in the morning of 12/25. I did not stop anywhere - my Amex card reflects another $100 charge at Little Caesars Pizza in Newnan. I did not make this charge and no-one has access to my card. The hotel also would not print a receipt for the times they ran my Amex. I found the staff were not able to clearly explain these additional charges, nor did they seem ... read more
Business response:
Dear Cathrine, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Less than so so. First and last visit. Breakfast. Shower door would not remain shut. Breakfast was a joke. Coffee and a stale packaged muffin and granola bar and packaged hard boiled egg.
Business response:
Dear Lyons, Thank you for sharing your feedback regarding your recent stay with us. We apologize that your experience was anything other than exceptional. We regret falling short of your expectations, particularly concerning our complimentary grab-and-go breakfast and the issue with the shower door. We will share your concerns with the appropriate individuals, and we're actively working on enhancing our services moving forward. We hope you will consider returning to our hotel so we can have the opportunity to redeem your con... read more
Poor
Decent for the reasonable price….. but… it was evident that we got what we paid for The cleanliness wasn’t as one would expect. The main hallway on our floor looked like it had been quite some time since it was vacuumed and the room itself had a decent amount of “leftovers” from the previous occupant. There was also a dried puddle of something on the floor in our room which I easily cleaned with a towel (tells me they probably didn’t sweep and/or mop after the last occupant). The staff was very friendly and courteous. The ro... read more
Business response:
Dear Neil, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our housekeeping team as we want our guests to have a perfect hotel experience while with us. Considering our spacious room, please give us another chance to welcome you back soon for a better experience. Sincerely, Hotel M... read more
Bad How regularly the room is being clean. Location.
Business response:
Dear Jermaine, Thank you for being our guest and for taking the time to give us your feedback. We're delighted you enjoyed our location, although we apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has al... read more
will never stay at another ESA location again. I didn’t like anything. from the outside it looks like a nice facility. but then I was greeted by the front desk lady, and then surprised with a $100 security deposit that was 1. not listed in the booking and 2. not mentioned when I called the hotel to confirm total price. When I expressed this, and that I had a very set budget for this trip, the lady told me that “I either pay the $100 or not get the room” in the rudest fashion. with all due respect, I was 4 states away from ho... read more
Business response:
Dear Rachel, Thank you for taking the time to evaluate your recent visit. Our team strives to provide a seamless stay for every guest, and we sincerely apologize for the issue regarding our deposit policy and how our associates handled your predicament. We make every effort to keep our guests well-informed about our policies and have the same information posted on our websites. Therefore, we are sorry you were unaware of this before arriving at our property. Further, we regret our complimentary grab-and-go breakfast was not ... read more
Bad I booked it as a bundle. I talked to the receptionist when checking out and I was informed because it was not a direct booking they could not change, alter, or refund the charges and I would have to go through the booking site. The standards of the hotel were not kept up to acceptable standards. I trusted that only a clean room would be provided as an option in the bundle, and that standards would be kept at an acceptable rate. I expect, considering the option you provided was not an acceptable one I would like you to fa... read more
Business response:
Dear Mechelle, We sincerely apologize for any inconvenience you experienced during your recent stay. Your feedback is valuable, and we appreciate your understanding of the booking process. We understand your frustration, and we are sorry for any disappointment caused. We will certainly take your comments into consideration as we continuously work to improve our services. While we're unable to process refunds directly due to the nature of the booking, we recommend reaching out to the booking site's customer service for furthe... read more
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4.1 star rating with 1,073 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.