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Extended Stay America Premier Suites - Augusta
- Hotels
- Augusta, GA
About this business
Location details
1137 Garredd Boulevard, Augusta, GA, 30909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like the fact the hotel tried to double charge me since I booked through booking so I had to wait for my room o
Convenient, for the most part The floor wasn’t swept up or mopped, it was chips and cotton ball under the bed and by the chair that you sit in. The area of location
Poor
As for me and my crew, we will not return. This place is for a very specific demographic. I am not a part of said demographic. The dirty laundry, trash and filth on the floor was present from 9am to 6pm. The dirty laundry remained on the floor into the next morning as did the dirt on the carpet. It was located in a town I was visiting.
Business response:
Dear Guest, We are genuinely sorry to hear that your stay did not meet our standards. We take cleanliness concerns very seriously, and the conditions you described are unacceptable. We sincerely apologize for the lack of attention to basic housekeeping. Your feedback has been passed along to the respective teams for immediate corrective action. We appreciate you bringing these concerns to our attention. On a positive note, we are pleased our location meets your needs. We are grateful for your patience overall. Wishing you be... read more
I had a bed to sleep on. Guest services are equivalent to staying at a motel 6 Extremely poorly managed. Anna will do the absolute bare minimum behind that counter. You won’t know which one is Anna because they don’t wear name tags (for a reason) From broken window blinds, stopped up toilets, broken laundry machine to a broken stove. Don’t expect assistance with any issues your room may have. You get what you pay for.
Very Poor
Hôtel à éviter Le petit déjeuner inexistant ( pas de pain, pas de lait, pas de couvert pour les yaourts,une pomme et 2 biscuits), le personnel du matin et entretien des ascenseurs à 8h30 le matin donc descente des valises depuis le niveau 4 par les escaliers. Inadmissible La chambre et la réceptionniste du soir
Business response:
Dear Jacques, We are truly sorry to hear about your disappointing experience, particularly regarding the lack of attentiveness from some of our associates. We also understand how frustrating it must have been to find such limited breakfast options and to face any inconvenience of carrying luggage down multiple flights of stairs due to our elevator service issue. This is certainly not the standard of service we strive to provide, and we apologize for the discomfort it may have caused you. Your comments have been shared with t... read more
Be careful. The number of trips I had to make to the desk. The lady gave me a room that was already occupied initially when I went to the room, unknowingly and open the door I seen someone was already in there. Luckily, the person didn’t wake up and shoot me this could have been went very bad. I go back down to the desk and let her know the first room she gave me was occupied she did apologize, but that was not enough. The second room they gave me whoever was on floor three above me partied all night I did not get good rest.... read more
Business response:
Dear Annica, Thank you for sharing your experience with us. While we are glad to hear your room was well-kept, we regret the disruptions you encountered. We understand how unsettling and frustrating this situation must have been, and we sincerely apologize for the inconvenience caused. Although rare, such occurrences are taken very seriously, and we are actively working with our team to ensure more thorough checks are in place to prevent such issues moving forward. We truly value your feedback as it helps us strengthen our s... read more
Fair
Frequently asked questions about Extended Stay America Premier Suites - Augusta
How is Extended Stay America Premier Suites - Augusta rated?
Extended Stay America Premier Suites - Augusta has a 4.2 star rating with 978 reviews.
When is Extended Stay America Premier Suites - Augusta open?
Extended Stay America Premier Suites - Augusta is open now. It will close tomorrow at 12:00 a.m.