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Extended Stay America Premier Suites - Augusta
- Hotels
- Augusta, GA
About this business
Location details
1137 Garredd Boulevard, Augusta, GA, 30909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing and very poor breakfast. The hotel seemed to have a lot of trades people staying with lots of huge pick-up in the parking lot some with big trailers which took up 6 parking spaces and others were parked over 2 spaces . There were hooded characters hanging about in the parking lot. There was a horrible smell of dope in the lift. There is only one lift for a very big hotel of 3 or 4 floors. There was a lot of noise from other rooms. I think people live here on a long term basis. Perhaps I should have realised thi... read more
Don’t book. You may not have a room. See above. Typed my response in the wrong location. I booked this room for a local concert. The day before the concert, the hotel called and told us we did not have a room as they had overbooked. We could not find another room nearby and were forced to drive back home (a two hour trip) after the concert.
Business response:
Dear Suzette, Thank you for sharing your experience. We sincerely apologize for not being able to accommodate you and for the inconvenience this has caused. Please know that it is never our intention to disappoint our guests. We understand how frustrating it must have been to receive that news just before your planned stay, especially with the concert in mind. Your feedback is invaluable, and we are actively working to improve our booking processes to prevent such issues in the future. We hope you will consider giving us ano... read more
Bad
Found it Disappointing Their idea of breakfast is not breakfast. You have coffee and an option to take a muffin wrapped in plastic or a protein bar on the go. We had to spend additional money on going out for breakfast. The bed was not as comfortable as usual. Felt like they threw us in the last room available on their most uncomfortable mattress with 4 oof the flattest pillows. I couldn't sleep a wink. The parking was so unorganized. I was happy to see that they were giving the linesmen a place to stay and rest, but with al... read more
Business response:
Dear Thomas, We’re glad that our hotel serves as a convenient halfway point for you. However, we sincerely apologize for the disappointing aspects of your recent stay. Unfortunately, the breakfast offerings did not meet your expectations, and we understand how important a good breakfast can be when traveling. We will review these offerings to see how we can enhance the experience for our guests. We also regret that the mattress and pillows did not provide the comfort you typically expect. Your comments regarding the parking ... read more
Fair
Fair
Horrible customer service by the night shift girls The staff, and the accommodations Nothing staff was rude
Business response:
Dear Lue, Thank you for your feedback. We sincerely apologize for the negative experience you had with our night staff. Providing excellent customer service is our top priority, and it’s clear we didn’t meet that standard during your stay. Your concerns will be addressed with the team to ensure such behavior is not repeated. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to improve your experience. We look forward to welcoming you back! Sincerely, Hotel Management
Disappointing Bathroom had water bug (roach). Didn't get any.
Business response:
Dear Eaton, Thank you for your feedback. We apologize for the unpleasant experience you encountered, particularly with the bathroom issue. This does not reflect the standard of cleanliness we strive to maintain, and we have addressed this matter with our housekeeping and maintenance teams to ensure it is resolved. We appreciate your input as it helps us improve, and we hope you’ll give us another chance to provide you with a better experience. We look forward to welcoming you back! Sincerely, Hotel Management
Tegenvaller. Zeer rumoerig. Bovenburen maakten veel lawaai. Ontbijt is zeer beperkt. Lift maakt veel herrie. Nieuw gebouw met nieuwe uitrusting van de kamer. Personeel is erg vriendelijk.
Frequently asked questions about Extended Stay America Premier Suites - Augusta
How is Extended Stay America Premier Suites - Augusta rated?
Extended Stay America Premier Suites - Augusta has a 4.2 star rating with 973 reviews.
When is Extended Stay America Premier Suites - Augusta open?
Extended Stay America Premier Suites - Augusta is open now. It will close tomorrow at 12:00 a.m.