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Extended Stay America Premier Suites - Augusta
- Hotels
- Augusta, GA
About this business
Location details
1137 Garredd Boulevard, Augusta, GA, 30909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Bathroom had water bug (roach). Didn't get any.
Business response:
Dear Eaton, Thank you for your feedback. We apologize for the unpleasant experience you encountered, particularly with the bathroom issue. This does not reflect the standard of cleanliness we strive to maintain, and we have addressed this matter with our housekeeping and maintenance teams to ensure it is resolved. We appreciate your input as it helps us improve, and we hope you’ll give us another chance to provide you with a better experience. We look forward to welcoming you back! Sincerely, Hotel Management
Tegenvaller. Zeer rumoerig. Bovenburen maakten veel lawaai. Ontbijt is zeer beperkt. Lift maakt veel herrie. Nieuw gebouw met nieuwe uitrusting van de kamer. Personeel is erg vriendelijk.
Poor We got a funny smelling room. Not well cleaned, there was a kinda strange little blob and dust on shelf and we got a blanked with stains. Noise of air vent fans was very disturbing. I picked this room because of its great reviews and was really disappointed for the first time in 2 weeks of traveling around US.
Poor I was turned off by the hair on the bed and in the towels. One towel was off color, the shower mat had a stain, and one of the towels was very frayed.
Business response:
Dear David, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in the rooms you visited. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our concerned team. We hope you will give us another chance to exceed your expectations. Thank you again, and we wish you all the best. Sincerely, Hotel Management
Bad
Disappointing
Fair
A full refund and written apology couldn’t even begin to make up for the terrible experience I had. Front desk “attendant” was busy watching YouTube on her iPad instead of checking me in (presumably because there are no cameras out there to record her slacking off for her entire shift. Wish I could say it was an isolated incident but out of the 7 times J needed something from the front desk, she was there 0 times. Literally had to wander around until finding her outside. Room wasn’t very clean, A/C would constantly switch to... read more
Business response:
Dear Jeremy, Thank you for choosing us. We are sorry for your experience at our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Please allow us to look into the matter and discuss it with our concerned individuals so this lapse in service is never repeated. We hope this unfortunate situat... read more
Did not stay I did not stay at hotel, staff not at front desk waited over 15 min, called out ,knocked on desk and doors
Business response:
Dear Jorgyk629, We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Augusta
How is Extended Stay America Premier Suites - Augusta rated?
Extended Stay America Premier Suites - Augusta has a 4.2 star rating with 978 reviews.
When is Extended Stay America Premier Suites - Augusta open?
Extended Stay America Premier Suites - Augusta is open now. It will close tomorrow at 12:00 a.m.